As the BPO industry evolves, technology-powered business solutions are integrating industry expertise and process best practices with Software-as-a-Service at the business application layer and Infrastructure-as-a-Service at the technology layer. This leads to a shift from capital-intensive fixed costs to consumption-based variable costs. Although the cost benefits are most obvious, other benefits outweigh them. These include faster time to market, reduced management overhead, reduced time spent to acquire and deploy new assets and processes, access to best-in-class people, process, and technology, access to more efficient processes, easy upgrades, process optimization, enhanced compliance, and faster change management.
In short, clients benefit far greater through integrated business solutions than traditional BPO. Below are some of the business “point solutions” EXL has created for the core client industries we serve.
A BPaaS solution designed to deliver key improvements in case management in terms of insights, responsiveness, flexibility, better customer service and regulatory compliance. It includes structured management, easy search and tracking of cases.
Automated claims tagging and summarization by value drivers.
An end-to-end solution for Sourcing, Procurement, Invoice Processing, Supplier Management & Spend Analytics. S2P generates bottom-line improvement through process acceleration, improved control over spends, strengthened working capital position and supplier relationship.
A receivables management solution that includes risk-based collections, auto cash application, credit risk management, dispute management, and customer and management dashboards.
An end-to-end financial close automation solution that includes Account Reconciliations, Transaction Matching, Task Manager (Close Calendar), Journal Entry, Variance Analysis, Consolidation Integrity Manager.
Platform-based E2E freight invoice processing system. FIPS provides enhanced visibility of freight-cost-per site and per carrier by combining domain expertise, end-to-end delivery, and a proprietary technology platform.
Rating solution to determine appropriate cost of items through analytics and complex algorithm basis freight, loading, volume and many more parameters.
Solution for providing logistics planning through mathematical modeling, providing cost and route optimization for freight carriers and 3PL providers.
Automated work allocation tool with a customer centric view to provide details of all customer issues on a customer account for a one and done approach.
Non-intrusive solution to bill accounts which have not been billed for 60 days or more past the scheduled billing date due to system or procedural issues.
Platform enabled billing and CRM solution for utilities mid-market clients that manages the definition of rate and invoice plans, price components, selection of contracts, invoicing trials and consequent management of anomalies, actual billing and preparation of data flows for printing.
End-to-end lifecycle view of a customer complaint from complaint logging, follow-up, handoffs, closure and customer correspondence with real time reports and dashboards.