What we do

EXL meets business objectives at every stage of the customer journey with digital technology, data excellence and advanced marketing and customer analytics.

Digital operations
EXL has developed deep experience in transportation and logistics operations across the shipping and supply chain industry.
  • Operations support and management 
  • Finance and accounting
  • Customer service
  • Document and data management
  • Inside sales
Analytics & business transformation
EXL partners with clients globally on analytics and reporting engagements.
  • Risk management and compliance
  • Planning and analysis 
  • Reporting framework design
  • Automation
Proprietary & partner platforms
EXL helps clients simplify their processes to improve the customer experience and protect the company’s revenue.
  • Freight invoice and payment (FIP)
  • GT Nexus
  • Freight billing-as-a-service
  • EXPRESS



Intelligence

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research. 

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Why exl
Digital Transformation. Strengthened by deep knowledge of domains.

EXL partners with transportation and logistics companies to achieve their goals by leveraging data and technology in areas that include supply chain services, procurement, billing and customer acquisition. We deliver richer insights, increased profitability and better customer experiences that lead to accelerated revenue growth. Everything we do is informed by our deep industry knowledge and supported by EXL’s leading strengths in big data, analytics, consulting and advanced automation and robotics. 


EXL truly understands our clients’ needs by creating digital solutions that power results from Day 1. Our digital intelligence comes through many channels, including inside sales, customer acquisition engine, logistics engineering procurement, freight billing-as-a-service, collections, revenue leakage and accessorial charge optimization, freight audit and payment solutions. Our clients stay with us not only because we drive outcomes, but because we work as part of their extended team.

3 of the top 10
LTL carriers partner with EXL
Leader
NelsonHall Customer Experience Services in Travel, Transport & Hospitality NEAT 2018 
43
Global delivery centers

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