What we do

EXL meets business objectives at every stage of the customer journey with digital technology, data excellence and advanced marketing and customer analytics.

Operations Support & Management
  • Freight order entry
  • Terminal audits
  • Driver logs/trip tickets
  • Network optimization
  • Terminal/DC management
  • Track and trace
  • Carrier contracting
  • Carrier scorecards and performance management
Customer Service
  • Contact center for passenger and cargo
  • Freight appointments
  • Cargo tracking
  • Third-party website updates
  • POD and BOL follow up
  • Box management and yard checks
  • Cargo and dealer claims management
Document & Data Management
  • Document digitization
  • Contract rate management
  • Digital vessel filling
  • Filling of booking wire and fixtures
  • Updating broker reports
  • Updating port line ups
Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Why exl
Digital transformation strengthened by deep domain knowledge

EXL partners with transportation and logistics companies to achieve their goals by leveraging data and technology in areas that include supply chain services, procurement, billing and customer acquisition. We deliver richer insights, increased profitability and better customer experiences that lead to accelerated revenue growth. Everything we do is informed by our deep industry knowledge and supported by EXL’s leading strengths in big data, analytics, consulting and advanced automation and robotics.

EXL truly understands our clients’ needs by creating digital solutions that power results from day one. Our digital intelligence comes through many channels, including inside sales, customer acquisition engine, logistics engineering procurement, freight billing-as-a-service, collections, revenue leakage and accessorial charge optimization, freight audit and payment solutions. Our clients stay with us not only because we drive outcomes, but because we work as part of their extended team.

3 OF TOP 10
of the Top 10 LTL Carriers
LEADER
NEAT: Customer Experience Services in Travel, Transport & Hospitality
2 OF THE TOP 10
TL carriers in the US choose EXL