Recognized as a leader in the transportation management segment of the "2014 Hfs Blueprint Report: Supply Chain Management BPO," published by Hfs Research, EXL offers a full suite of solutions for in house and third-party logistics and supply chain organizations. We help clients squeeze out value and drive efficiencies, even in areas where margins are thin and investment opportunities are scarce. We act as true partners to our clients, helping them overcome the operational challenges that stem from their industry's many moving parts.
Some of the industry related services EXL currently provides from our multilingual center include inbound & outbound logistics procurement (ground, rail, marine, air); freight supplier rate/tariff database management; freight management, scheduling and forecasting; freight invoicing, auditing and reconciliations, freight claims management; multilingual and 24x7 customer support; after-market parts supply chain support, data management and supply chain analytics.
OPERATIONS MANAGEMENT
OPERATIONS SUPPORT & MANAGEMENT
- Freight order entry
- Terminal audits
- Driver logs/trip tickets
- Network optimization
- Terminal/DC management
- Track and trace
- Carrier contracting
- Carrier scorecards and performance management
CUSTOMER SERVICE
- Contact center for passenger and cargo
- Freight appointments
- Cargo tracking
- Third-party website updates
- POD and BOL follow up
- Box management and yard checks
- Cargo and dealer claims management
FINANCE & ACCOUNTING
- Accounts payable
- Accounts receivable
- Freight invoice audits
- Port and other disbursements
- Bunker reconciliations
- Credit and collections
- Vendor reconciliations
- Demurrage calculation
- Lay-time calculation
- Cash management
- Intercompany reconciliations
- General ledger
- Management reporting
DOCUMENT & DATA MANAGEMENT
- Document digitization
- Contract rate management
- Digital vessel filling
- Filling of booking wire and fixtures
- Shipment data collection
- Updating broker reports
- Updating port line ups
ANALYTICS & BUSINESS TRANSFORMATION
RISK MANAGEMENT
- Enterprise risk management
- Technology risk
- Internal audit
- Business continuity
REPORTING
- Management reports
- Performance analysis
AUTOMATION
- Application optimization
- System implementation
- Platform enablement
COMPLIANCE
- Sarbanes oxley
- Regulatory compliance
- Contracts and covenants
REPORTING FRAMEWORK DESIGN
- Due-diligence support
- Market research
- Financial data modeling
PLANNING & ANALYSIS
- Budgeting and forecasting
- Financial analysis
- Expenses allocation
PROCESS IMPROVEMENT
- Process diagnostics and benchmarking
- Demand management
- Lean and six sigma initiatives
PROPRIETARY & PARTNER PLATFORMS
- Rev-lift cost leakage reduction
- Freight Invoice and Payment (FIP)
- GT nexus
- EXPRESS
