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TRAVEL & LEISURE CUSTOMER CARE

Innovative companies are finding ways to apply analytics to improve and enhance the corporate customer experience.

Travel customer care services include:

ACCOUNT SET UP

  • Pricing Support
    • Baseline for rebids
    • MM profitability
    • Global ROT reporting
  • Client Set-Up
    • GDS profile (PAR, BAR, STAR)
    • Online tool set-up
    • Back-office table maintenance
    • MI set up
  • Fare Loading
    • Preferred rates
    • Net fares

CUSTOMER SERVICE

  • Voice Contact Center
    • Travel reservations: air tickets, rail tickets, car rentals, hotels
    • Customer complaints
    • Refunds
  • E-Booking
    • Domestic
    • International
    • Group/crew
  • Online Queue Management
    • System rejects
    • Special traveler requests
    • Cancellation and schedule changes
    • Exchanges and reissues
  • Navigation Support
    • Online tool assistance
    • Password resets
    • Profile changes
    • Invoice requests
    • Hotel and car amendments
    • Booking cancellations

FULFILLMENT

  • Ticketing
    • PNR quality check
    • Issuance and exchange
    • Itinerary queue clearance
  • Invoicing
    • POS invoicing
    • Manual voiding and amendments
  • Back-Office Interface
    • Quality control for financial & MI data
    • IAR reconciliation
    • Enhanced commission recovery
    • System balancing & posting
  • Agency Debit memos
    • Research and clearance
    • Dispute resolution
  • Refunds
    • Calculation/ processing
    • Partial / full / domestic / International / P2P / Multi-stop
    • Track and refund unused tickets

CLIENT & SUPPLIER SETTLEMENT

  • Airline Settlements
    • ARC / BSP / LCC / consolidators
    • Reconciliation, research and clearance
  • Non-Airline Settlements
    • Payments to hotels, car rental, tours
    • Settlements with rail companies
    • Checks / direct debits / ECS / travel cards

READY TO LOOK DEEPER?

CONTACT OUR TRAVEL & LEISURE LEADERSHIP TEAM.

Contact

GET IN TOUCH WITH US

Address
280 Park Avenue, 38th Floor
New York, NY 10017

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