From hotels and resorts to timeshares and extended stay facilities, the hospitality industry was hit hard by the down economy. New brands, refurbishments and development are boosting the market, but companies still need to streamline operations while growing revenue. To compete, hospitality companies must create a memorable and personalized experience for their technology-driven customers. Mobile phones, tablets, and apps are pushing transactions online, increasing back office processes and guest services support. EXL has the experience and resources to reengineer and improve business processes in finance and accounting, call center support, reservations, rate loading and transaction processing. Leading hospitality companies leverage their consumer’s data to understand buying patterns and behaviors to create or improve loyalty programs.