What we do

Meeting business objectives at every stage of the customer journey with digital technology, data excellence and advanced marketing and customer analytics.

Digital customer experience
  • Real-time contact center alerts
  • Personalized offer creation and communication
  • Identify cross sell/upsell opportunities
  • Complaint handling and refunds
Operations transformation
  • Fraud prevention
  • Billing and invoicing
  • Ticketing
  • Refund Processing
Finance & Accounting
  • Client billing
  • Accounts receivables management
  • Sales accounting
  • Supplier revenue tracking and accounting
  • Groups and events accounting
  • Month-end accounting
  • Bank accounting
  • Balance sheet reconciliation

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research. 

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Why exl
Digital Transformation. Strengthened by deep knowledge of domains.

EXL’s Travel & Leisure business has more than a decade of experience serving the industry with global distributed operations in the US, Asia and Europe, assisting companies in critical areas such as customer acquisition, customer care, finance & accounting, and analytics. Our teams of more than 1,500 associates are certified by the International Air Transport Association and have deep domain expertise across the leading travel GDS platforms, including Sabre, Travelport and Amadeus.

Offering unparalleled knowledge of the Travel & Leisure customer journey, EXL knows how and where to implement digital solutions for a richer, more integrated user experience. We partner with companies to drive loyalty, optimize wallet share and create personalized customer experiences.   

Our clients return to us not only because we drive outcomes, but because we work as part of their team. We understand the pressures of low profit margins and high regulation, so we’re available to provide high-touch service and thoughtful advice.

Travel management companies in the world partner with EXL
Execution Powerhouse
in “HfS Blueprint: Travel and Hospitality Customer Engagement Services” (2017)
In NelsonHall “Customer Experience Services in Travel, Transport & Hospitality NEAT” (2018)

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