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TRAVEL & LEISURE RESERVATIONS

EXL has delivered significant value across operations management in areas such as reservations, fulfillment, and supplier and client settlements.

SOLUTIONS INCLUDE

  • Ticketing
    • PNR quality check
    • Issuance and exchange
    • Itinerary queue clearance
  • Invoicing
    • POS invoicing
    • Manual voiding and amendments
  • Back-Office Interface
    • Quality control for financial & MI data
    • IAR reconciliation
    • Enhanced commission recovery
    • System balancing & posting
  • Agency Debit Memos
    • Research and clearance
    • Dispute resolution
  • E-Booking
    • Domestic
    • International
    • Group/crew
  • Online Queue Management
    • System rejects
    • Special traveler requests
    • Cancellation and schedule changes
    • Exchanges and reissues
  • Refunds
    • Calculation/ processing
    • Partial / full / domestic / International / P2P / Multi-stop
    • Track and refund unused tickets
  • Airline Settlements
    • ARC / BSP / LCC / consolidators
    • Reconciliation, research and clearance
  • Non-Airline Settlements
    • Payments to hotels, car rental, tours
    • Settlements with rail companies
    • Checks / direct debits / ECS / travel cards

READY TO LOOK DEEPER? CONTACT OUR TRAVEL & LEISURE LEADERSHIP TEAM.

Contact

GET IN TOUCH WITH US

Address
280 Park Avenue, 38th Floor
New York, NY 10017

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