Travel management companies are operating in a fast-paced environment of changing priorities. They must ensure policy compliance for their corporate accounts in an era of mobile and web-based business. They need to reduce costs and increase revenues, yet still meet the demands of a technology-driven client base. Mobile phones, tablets, and apps are pushing more transactions online, increasing process and traveler support requirements.
To thrive, TMCs must create a seamless, customized, and efficient experience for customers and business travelers. EXL has the experience and resources to re-engineer and improve business processes in areas such as finance and accounting, call center support, reservations, contract management and transaction processing to reduce costs and grow the top line.