Showing 31-40 of 501 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">August 07, 2023</span>
Enhance provider experience with EXL’s data-led, digital provider portal and automated calling platform
Healthcare providers that rely on traditional methods for medical record submission like mail, copies, faxes, and other methods for medical record (MR) submission are losing potential revenu...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">September 13, 2023</span>
Central nurse triage program improves patient experience
Working with organizational leadership, EXL Health sought to overcome several existing challenges, including setting up a complex telecomm system, all within a work-from-home environment and...
<span class="gl-search-category-title mr-3">Infographic</span> <span class="gl-search-category-date">August 24, 2023</span>
The FCA's Consumer Duty - an opportunity to transform customer outcomes through data-led digital innovation
Insurers have a new imperative to deliver exceptional customer experience. They must now consider transforming their digital landscape by applying metrics and driving meaningful insights. Wh...
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">August 21, 2023</span>
Utilities
EXL's advanced analytics, generative AI and cloud capabilities help utility companies drive actionable insights at speed. Get in touch to learn more!
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">September 12, 2023</span>
Contact center modernization
EXL offers customer analytics, including customer sentiment analysis, predictive modeling techniques, and deep domain expertise.
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">September 23, 2023</span>
EXL MIA
Move away from operational silos to EXL's AI-powered Management Information Assistant (MIA) for connected front and back office orchestration. Schedule a demo!
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 14, 2023</span>
Claims transformation for general insurers: impacting the right outcomes
The general insurance industry is in the middle of a digital overhaul. The customer mix is shifting towards digital natives, who expect seamless interactions over digital channels. While slo...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 18, 2023</span>
The acceleration imperative: Why businesses must prioritize speed
Much has been said about the value of data in driving business and shaping customer experience recently. For the most part, companies across the board have begun addressing underlying infras...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 11, 2023</span>
Accelerating Digital Speed-to-Value with Data, Technology, and People
In the millisecond economy, one of the most important things digital transformation can do is help companies accelerate the achievement of business value. However, most organizations garner ...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">September 19, 2023</span>
EXL creates $23M impact for shop direct
Shop Direct began as a catalog retailer more than 80 years ago, with the goal of “making good things more easily accessible to more people.” For decades, the arrival of this U.K. company’s c...