Showing 41-50 of 500 results for "Customer Experience"
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">August 24, 2023</span>
Trends and technologies accelerating transformation
In order to thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet.
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">September 05, 2023</span>
Data-led marketing
Deliver precisely targeted journeys that meet each customer’s unique needs. EXL helps you activate your data to take your marketing to new heights. Learn more.
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">September 25, 2023</span>
EXL improves collections performance for a large multinational bank with EXL Paymentor
EXL identified the operational scope to improve the effectiveness of B2C collections for a large multinational bank. The bank was looking for an agile partner to improve the economics of deb...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 18, 2023</span>
Fraud management framework: Payment cards
The introduction of EMV chip cards in 2015 led to expectations that fraud losses would fall. However, fraudsters proved they were ahead of the curve. US banks experienced more than $8.5 bill...
<span class="gl-search-category-date"">September 19, 2023</span>
OFGEM shines light on UK energy sector shortcomings
Against a backdrop of sky-high energy prices, OFGEM’s latest audit report shines a light on where UK energy providers are failing to support struggling or vulnerable customers.
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">September 19, 2023</span>
EXL’s CX transformation digital solution suite solution sheet
The retail industry has seen many disruptions across the last few years that have driven a paradigm shift in consumer behaviors, trends, and customer servicing models.
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">September 20, 2023</span>
Travel
EXL works with travel companies to establish a digital AI and cloud capable integration to meet customer demands and improve customer experience. Learn more!
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 15, 2023</span>
Effective. Ethical. Noble.
Delivering new products at speed. Providing personalized customer experiences at scale. Enabling better, faster decisions across the business. Succeeding in the insurance market today requir...
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">September 09, 2023</span>
Utilities Analytics
Utilities companies are trying to balance four areas: competitiveness, regulation, security of supply and mitigating the environmental impact.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 15, 2023</span>
The state of the conversational AI market
Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. It not only helps to resolve customer queries faster, but improve...