Showing 11-20 of 528 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">September 14, 2023</span>
Customer-Centric Operating Model
Utility operations need to move beyond assumptions of how to best serve customers into uncovering spoken and unspoken expectations backed by data
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 14, 2023</span>
Customer centric omni-channel marketing for utilities
Utilities consumers today are more empowered because of an increase in options to choose from, the ease of shifting to competitors, and better product knowledge. Digitalization is bringing f...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">February 20, 2024</span>
Enhancing the customer experience with generative AI
Unlock the potential of data-led Customer Experience (CX) with generative AI. Learn how to personalize interactions, optimize the customer journey, and stay ahead in the innovation race. Par...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">September 18, 2023</span>
Reengineering data management and analytics for customer experience
Customer success is a pressing concern for any business looking to thrive in today’s competitive world. Not surprisingly, a large healthcare company that provides benefits consulting to empl...
<span class="gl-search-category-title mr-3">Webinar</span> <span class="gl-search-category-date">October 18, 2023</span>
The CX paradigm shift: Exploring generative AI's impact on customer experience
This panel webinar focused on the transformative role of generative AI in shaping the customer experience landscape. The session brought together industry experts, thought leaders, and CX pr...
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">August 06, 2024</span>
EXL named a Market Leader in HFS Horizons Customer Experience Service Providers, 2024
EXL named a Market Leader in HFS Horizons Customer Experience Service Providers, 2024
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">August 20, 2024</span>
Customer operations
With customer experience analytics, EXL meets customer experience demands with data-driven insights. Learn how EXL is using data to improve customer experience.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 12, 2023</span>
AI-led underwriting: Effortless and engaging customer experience
Customers understand that life insurance is a relatively complex product, but still expect life insurers to deliver simplified, personalized purchase experiences. Insurers have invested in d...
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">September 19, 2023</span>
EXL EXELIA.AI™ and MIA Solutions transform customer experience
EXL transforms British Gas' front office and boosts customer experience with AI-infused solutions
<span class="gl-search-category-title mr-3">Video</span> <span class="gl-search-category-date">October 27, 2022</span>
Driving better customer experiences by leveraging analytics
Businesses are scrambling to transform in the wake of a rapidly shifting environment. As a result, many leaders struggle to deliver rich, fast, scalable customer insights across the organiza...