Showing 31-40 of 528 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">September 07, 2024</span>
Empowering end customers together
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">August 25, 2023</span>
New operating models: The cost vs CX conundrum
The retail industry is constantly striving to attract and retain customers while keeping costs under control. However, in recent years, the industry has faced a significant challenge in bala...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 22, 2024</span>
New technologies are helping L&A insurers engage and retain voluntary group benefits customers
Voluntary group benefits are becoming increasingly important to both employers and employees, but insurance providers are unable to capitalize on this growing market.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">September 18, 2023</span>
Gartner Peer Insights customers choice
We believe this highlights our dedication to client relationships and the goal of providing best-in-class data and analytics services.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">September 06, 2023</span>
A 2022 Gartner® Peer Insights™ Customers’ Choice for Data and Analytics Service Providers
We believe, this recognition highlights our goal of providing best-in-class data and analytics services to our clients and guiding clients along their data-led transformation journey.
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">August 07, 2023</span>
Enhance provider experience with EXL’s data-led, digital provider portal and automated calling platform
Healthcare providers that rely on traditional methods for medical record submission like mail, copies, faxes, and other methods for medical record (MR) submission are losing potential revenu...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">September 13, 2023</span>
Central nurse triage program improves patient experience
Working with organizational leadership, EXL Health sought to overcome several existing challenges, including setting up a complex telecomm system, all within a work-from-home environment and...
<span class="gl-search-category-title mr-3">Infographic</span> <span class="gl-search-category-date">August 24, 2023</span>
The FCA's Consumer Duty - an opportunity to transform customer outcomes through data-led digital innovation
Insurers have a new imperative to deliver exceptional customer experience. They must now consider transforming their digital landscape by applying metrics and driving meaningful insights. Wh...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">May 24, 2024</span>
Personalisation in digital retail
Data serves as the fundamental building block of any robust personalisation programme.
<span class="gl-search-category-title mr-3">Article</span> <span class="gl-search-category-date">September 19, 2024</span>
Connected commerce
In today’s dynamic retail environment, consumers move effortlessly between digital and physical touchpoints, expecting personalized, frictionless experiences at every interaction.