Showing 51-60 of 528 results for "Customer Experience"
<span class="gl-search-category-date"">September 19, 2023</span>
OFGEM shines light on UK energy sector shortcomings
Against a backdrop of sky-high energy prices, OFGEM’s latest audit report shines a light on where UK energy providers are failing to support struggling or vulnerable customers.
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">September 19, 2023</span>
EXL’s CX transformation digital solution suite solution sheet
The retail industry has seen many disruptions across the last few years that have driven a paradigm shift in consumer behaviors, trends, and customer servicing models.
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">August 22, 2024</span>
Utilities
EXL's advanced analytics, generative AI and cloud capabilities help utility companies drive actionable insights at speed. Get in touch to learn more!
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 15, 2023</span>
Effective. Ethical. Noble.
Delivering new products at speed. Providing personalized customer experiences at scale. Enabling better, faster decisions across the business. Succeeding in the insurance market today requir...
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">September 09, 2023</span>
Utilities Analytics
Utilities companies are trying to balance four areas: competitiveness, regulation, security of supply and mitigating the environmental impact.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 15, 2023</span>
The state of the conversational AI market
Conversational AI adoption is accelerating across enterprises for its ability to offer immediate, relevant customer support. It not only helps to resolve customer queries faster, but improve...
<span class="gl-search-category-title mr-3">Press Release</span> <span class="gl-search-category-date">July 22, 2021</span>
EXL 2020 Gartner Peer Insights Customers’ Choice for Data and Analytics Service Providers
NEW YORK, October 20, 2020 - EXL (NASDAQ: EXLS), a leading Analytics and Operations Management company, today announced it has been named the 2020 Gartner Peer Insights Customers’ Choic...
<span class="gl-search-category-title mr-3">Press Release</span> <span class="gl-search-category-date">September 07, 2021</span>
EXL Named a 2021 Gartner Peer Insights Customers’ Choice for Data and Analytics Service Providers
NEW YORK, August 25, 2021 – EXL (NASDAQ: EXLS), a leading Analytics and Operations Management company, today announced it has been recognized, for the second consecutive year, as a Gart...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">March 13, 2024</span>
Call center transformation future-proofs PBM for lower cost, unified member experience
An established, mid-market pharmacy benefit manager required a member journey transformation in late 2022.
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 18, 2023</span>
The acceleration imperative: Why companies must prioritize speed
Now, every company is attempting to respond urgently to new customer expectations, including more personalized products and services. Leaders are looking to capitalize by moving faster into ...