Showing 21-30 of 501 results for "Customer Experience"
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">May 08, 2024</span>
Chief Experience Officer Exchange
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">August 25, 2023</span>
Creating digital and data-led interactions
Today, customer experience (CX) is the new battleground for survival and differentiation. We live in an experience economy where customers value how they engage with brands above all else, b...
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">September 18, 2023</span>
Transform member and provider experience
At EXL Health, delivering effective, empathic AI-infused customer interactions for our clients has never been more important. In fact, AI solutions are cited as the number one customer exper...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 13, 2023</span>
Back office 2.0 for utilities
The battleground for organisations has never been so competitive and complicated. The rapid adoption of technology, changing customer behavior, and increasing competition are combining...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 15, 2023</span>
Empowering customers to bridge the insurance gap
Choosing the right insurance plan is one of the most important decisions a person can make – and one of the most confusing. The difficulty of balancing premiums, deductibles, and coverage ca...
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">September 18, 2023</span>
EXL™ Customer 360 Insights
Addressing ever-evolving customer needs and driving agent/advisor performance is critical to success in today’s dynamic, hyper-competitive insurance industry. Achieving this requires real-ti...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">August 25, 2023</span>
New operating models: The cost vs CX conundrum
The retail industry is constantly striving to attract and retain customers while keeping costs under control. However, in recent years, the industry has faced a significant challenge in bala...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">March 22, 2024</span>
New technologies are helping L&A insurers engage and retain voluntary group benefits customers
Voluntary group benefits are becoming increasingly important to both employers and employees, but insurance providers are unable to capitalize on this growing market.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">September 18, 2023</span>
Gartner Peer Insights customers choice
We believe this highlights our dedication to client relationships and the goal of providing best-in-class data and analytics services.
<span class="gl-search-category-title mr-3">Reports & research</span> <span class="gl-search-category-date">September 06, 2023</span>
A 2022 Gartner® Peer Insights™ Customers’ Choice for Data and Analytics Service Providers
We believe, this recognition highlights our goal of providing best-in-class data and analytics services to our clients and guiding clients along their data-led transformation journey.