Showing 21-30 of 528 results for "Customer Experience"
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 19, 2023</span>
PBM companies turn to AI to improve operations and deliver better customer experiences
The U.S. healthcare industry is under pressure to reduce costs and improve performance while providing a superior member experience. Pharmacy benefit managers, also known as PBMs, are feelin...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">August 25, 2023</span>
How utilities providers can manage increasing customer debt amid price rise
Just when UK utility companies had begun recovering from the after effects of the pandemic, they find themselves facing a new set of challenges. Wholesale energy prices for both electricity ...
<span class="gl-search-category-title mr-3">Capabilities</span> <span class="gl-search-category-date">May 08, 2024</span>
Chief Experience Officer Exchange
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">August 25, 2023</span>
The new CX challenge: Creating digital & data-led interactions
In today's experience economy, delivering exceptional CX through personalized, technology-driven interactions is essential for businesses to thrive.
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">August 23, 2024</span>
AI and data-led approach transforms fraud, collections and customer care functions
Reduced fraud loss by $12M in one year, improved turnaround time by 58%, cost-to-collect by 60% and NPS within customer care by 40%
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">September 18, 2023</span>
Transform member and provider experience
At EXL Health, delivering effective, empathic AI-infused customer interactions for our clients has never been more important. In fact, AI solutions are cited as the number one customer exper...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 13, 2023</span>
Back office 2.0 for utilities
The battleground for organisations has never been so competitive and complicated. The rapid adoption of technology, changing customer behavior, and increasing competition are combining...
<span class="gl-search-category-title mr-3">White paper</span> <span class="gl-search-category-date">September 15, 2023</span>
Empowering customers to bridge the insurance gap
Choosing the right insurance plan is one of the most important decisions a person can make – and one of the most confusing. The difficulty of balancing premiums, deductibles, and coverage ca...
<span class="gl-search-category-title mr-3">Case study</span> <span class="gl-search-category-date">September 17, 2024</span>
Smart Agent Assist: Leveraging LLMs for Enhancing Customer Support Efficiency and Reducing Operational Costs
A prominent UK retail company, renowned for its vast and loyal customer base, is committed to delivering exceptional customer experiences.
<span class="gl-search-category-title mr-3">Solution sheet</span> <span class="gl-search-category-date">September 18, 2023</span>
EXL™ Customer 360 Insights
Addressing ever-evolving customer needs and driving agent/advisor performance is critical to success in today’s dynamic, hyper-competitive insurance industry. Achieving this requires real-ti...