The Customer Experience is Evolving

Changing engagement paradigm Disintegrated Customer journey Poor CX comes at a high cost
Over 50% of customer searches for insurance carriers and service requests are now performed on mobile devices While most organizations strive to deliver omnichannel CX, only 29% of them had seamlessly integrated channels as of 2023 Customer churn due to declining loyalty and poor customer experiences represents $470 billion insurance premiums globally

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