Modern Slavery Statement

This statement is made pursuant to Clause 54 of the Modern Slavery Act 2015 and sets out the steps that ExlService Holdings, Inc. and its subsidiaries (together “EXL”) have taken and are continuing to take to ensure that modern slavery or human trafficking is not taking place within our business or supply chain.


EXL has a zero tolerance approach to any form of modern slavery. We are committed to acting ethically and with integrity and transparency in all business dealings, including putting effective systems and controls in place to safeguard against any form of modern slavery taking place within the business or our supply chains.

EXL does not believe there is any place in today’s world for slavery or human trafficking. We are committed to continually improving our practices to combat slavery and human trafficking and to encourage the same high standard from our supply chains and other business partners.


EXL provides solutions to integrate operations management service, analytics and technology platforms to deliver immediate results and long-term business impact. We operate globally with offices in the United States, Europe, Latin America, Asia and South Africa and have over 27,000 employees globally across more than 43 locations.

EXL works with suppliers that support our long-term growth objectives, assist us in providing best-in-class services to our clients, and add value to our business by helping to drive competitive advantage and achieve strategic and operational goals. We are committed to building a strong network of diverse suppliers and our Supplier Diversity Programme ensures that suppliers have an equal opportunity to participate in our sourcing process.

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business. We ensure that our suppliers adhere to all applicable laws of the geography in which they operate and ensure that there is no forced labour, slavery or human trafficking by operating a number of internal policies to ensure that we are conducting business in an ethical and transparent manner. Our policies reflect our commitment to acting ethically and with integrity in all our business relationships and implementing and enforcing effective systems to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

We operate a robust recruitment policy, including conducting eligibility to work in the UK, and/or international territory checks for all employees to safeguard against human trafficking or individuals being forced to work against their will.

Our Ethics and Anti-Bribery and Corruption Policy sets out the organization’s stance on ethical behavior and EXL’s expectations of integrity, honesty, moral and awareness of human rights from all employees and zero tolerance to fraud, dishonesty, bribery and corruption.

EXL’s Code of Conduct and Ethics outlines our high ethical standards and reminds us how we must conduct ourselves on a day-to-day basis, wherever we do business, in order to better serve our clients. Our Code of Business Conduct (“Employee Handbook”) explains the manner in which we behave as an organization and how we expect our employees to act. We operate a Whistleblowing Policy, detailed in the Employee Handbook, so that all employees know that they can raise concerns about how colleagues are being treated, or practices within our business or supply chains, without fear of reprisals.

We are guided by a number of other policies and procedures dealing with highly critical areas including, but not limited to our Core Values, Diversity and Inclusion Policy, Environmental, Health and Safety Policy, and Corporate Social Responsibility Policy. These policies and procedures keep us committed to the best in class ethical and compliance standards in our day to day business.


In addition to our policies, our supplier contracts are built to ensure that our supply chain process is compliant with all applicable laws, statutes, rules, and/or regulations for the purposes of their obligations, operations, business or affairs. We undertake due diligence and evaluate potential suppliers thoroughly against a strict set of business requirements before the suppliers can provide goods and/or services. Read More...

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