EXL and its subsidiaries and affiliates (collectively, “EXL”, “us” or “we”) understand that your privacy is important to you.  We are committed to being transparent about the technologies used on our website.  In recognition of your need for protection and management of any Personal Information that we may receive from this website, EXL has established an online Privacy Policy, https://www.exlservice.com/privacy-policy 

The term “Personal Information” as used here means any information that may identify an individual, including, but not limited to, a first and last name, physical address (whether, residential or official), email address or other contact information, that is not publicly available. 

Depending on what you do on our website, you may be able to visit the website without revealing any Personal Information.  However, if you opt to apply online through the link available on the Careers page or write to us through the “Contact us” page, or subscribe to our newsletters etc. by registering on the Intelligence page, you will be supplying us with Personal Information when you share information about yourself.  We also may use your Personal Information to send materials to you, including materials about EXL’s latest thought leadership, invitations to events, etc.

By using EXLservice.com you agree to be legally bound by this Policy.

Cookie Policy

This Cookie Policy should be read together with our Privacy Policy and our Terms of Use.

By continuing to browse or use our website, you agree that we can store and access Cookies and Other Tracking Technologies as described in this Cookie Policy

Cookies explained

A "cookie" is a small piece of data that a website can send to your browser, which may then be stored on your system.  Cookies have expiration dates that determine how long they stay in your browser. Cookies can be removed in two ways: automatically when they expire or by manually deleting them. We have included information below on how you can manage and delete cookies.

Other types of tracking technologies (“Other Tracking Technologies”) include web beacons, pixels, clear gifs, and other similar technologies. 

Cookies and Other Tracking Technologies may be stored on and accessed from your device when you use or visit EXLservice.com or any website or app that posts a link to this Policy (collectively, “the Sites”).

Cookies that we use

EXL uses Cookies and Other Tracking Technologies to identify you and your interests, to remember your preferences, to communicate with you, and to track your use and enjoyment of our Sites. We also use Cookies and Other Tracking Technologies to control access to certain content on our Sites, protect the Sites, and to process your requests submitted on our Sites. 

These cookies may be categorized for UK law purposes as:

• “strictly necessary cookies” to enable navigation of the website and receipt of certain services,

• “functionality cookies” to remember your choices and preferences while viewing our Sites, and customize your experience

• “performance cookies” to collect analytics and other information about visitors, to enable us to enhance performance of the Sites
• “targeting cookies” to deliver relevant advertisements (however, third party advertisements are not currently common on our Sites)

Please contact us if you would like more information about the categorization of any cookies.

We do not use flash cookies (sometimes known as local shared objects) and we do not allow third-party advertising networks to use cookies on our site to behaviorally target advertising to our visitors.

While EXL does not usually share cookies with third parties, we may use some third party services to optimize performance or analyze metrics on our Sites, and those third parties may have access to certain cookies or place their own cookies.

Also if you are navigating to EXL’s Sites from another third party website, such as a social media site, it is possible that the third party website may track you and continue accessing or placing cookies on your system.  For more information about such third parties and their cookies, we recommend that you read their terms of use, and privacy and cookie policies.

It is possible that you may be able to block cookies by activating the setting on your browser that allow you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site, or they may not function properly.  For further information on how to manage or delete cookies, please visit: www.allaboutcookies.org/manage-cookies.

 Specific cookie information

One frequently used type of cookies from Google Analytics, which are used on our site to enable us to track visitor behavior and measure site performance. This helps us to improve the way our site works, for example, by ensuring that visitors can find what they are looking for easily.   More information about Google Analytics cookies can be found at:  https://support.google.com/analytics/answer/6004245?hl=en/ 

If you object to your information being collected by Google Analytics, you may download and install the Google Analytics Opt-out Browser Add-on.

In addition to the Google Analytics cookies we use HubSpot to improve the user experience on our website. To learn more about the HubSpot cookies please visit this link: https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser

 More information on the individual cookies we use and the purposes for which we use them is set out below. 

Cookie

Name

Description

Duration

Google Analytics

__utma

This cookie distinguishes between site visitors and sessions and is used to calculate new and returning visitor statistics.

The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

Google Analytics

__utmb

This cookie determines new sessions and visits to our site. It is used to track page views and visitors behavior on our site, e.g., how long visitors stay on our site and the amount of time spent on each page.

The cookie is updated every time data is sent to Google Analytics.

30 minutes from set/update

Google Analytics

__utmc

This cookie is used to monitor how long visitors stay on our site.

Expires at end of browser session

Google Analytics

__utmz

This cookie collects information about how and when a visitor hits our site for the first time. It helps us to understand information such as the search engine used, the links clicked on, the keywords used and from where our site was accessed.

The cookie is updated every time data is sent to Google Analytics.

6 months from set/update

Google Analytics

__utmv

This cookie helps us to create custom variables to segment different groups of visitors and track their behavior on our site; for example the time spent on our site, how many times videos are played, paused or replayed, how many search queries are performed and how many PDF documents are downloaded.

The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

Google Analytics

_ga

This cookie helps us to distinguish users.

2 years

Google Analytics

_gat

This cookie helps us to throttle request rate.

10 minutes

HubSpot

__hstc

The main cookie for tracking visitors. It contains the domain

2 years

HubSpot

hubspotutk

This cookie is used for to keep track of a visitor's identity.

10 years

HubSpot

__hssc

This cookie keeps track of sessions.

30 mins

HubSpot

__hssrc

Whenever HubSpot changes the session cookie, this cookie is also set. 

Expires at end of browser session

HubSpot

__hs_opt_out

This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again.

2 years

HubSpot

__hs_do_not_track

This cookie can be set to prevent the tracking code from sending any information to HubSpot.

2 years

HubSpot

__hs_testcookie

This cookie is used to test whether the visitor has support for cookies enabled. 

Expires at end of browser session

HubSpot

hsPagesViewedThisSession

This cookie is used to keep track of page views in a session.

Expires at end of browser session

HubSpot

messagesUtk

This cookie is used to recognize visitors who chat with you via the messages tool.

never