Utilities Analytics

Utilities analytics

Advanced analytics and AI for business insights that matter

Utilities analytics

Advanced analytics and AI for business insights that matter

Better customer insights and experiences

Utilities companies are trying to balance four areas: competitiveness, regulation, security of supply and mitigating the environmental impact. EXL enables utility clients to remain competitive by using data and advanced analytics to deliver better customer experience and grow their business profitably.

Client testimonials

CDL
Matthew Egan
Featured insights
From geopolitical events to supply chain disruptions to volatile economic cycles, businesses across industries are facing unprecedented shifts. And those who adapt quickly have a distinct advantage over those who wait.
Utilities consumers today are more empowered because of an increase in options to choose from, the ease of shifting to competitors, and better product knowledge. Digitalization is bringing forth this change, along with a significant increase in touchpoints with the customer.
This IDC Perspective analyzes the digital transformation (DX) journey implemented by EXL on behalf of its client, British Gas. A relationship that started with traditional business process outsourcing services has evolved with implementations of robotic process automation (RPA) and now a revamp of the customer journey with EXL's Exelia.Al conversational Al solution and EXL's Management Information Assistant (MIA) tool.
EXL is thrilled to be recognized as a Visionary in Gartner’s 2021 Magic Quadrant for Data and Analytics Service Providers. We believe this is a validation of the investments we’ve made to build our capabilities throughout the spectrum of advanced analytics: customizable analytics solutions combining domain expertise and data assets, partner-based models for co-developing innovative products with clients, and our ability to create industry solutions with ta...