WATER

While the global energy industry has seen a progressive transformation over the past decade – majorly driven by sustainability and changing environmental regulations – the water industry has been rather slow in adopting innovation and new technologies.

By leveraging EXL’s transformative Operations-as-a-Service model, we can help water providers deliver true business value and enhance the ability to respond to changing business requirements.

KEY SERVICES

THREE DIMENSIONAL CHALLENGES

  • Financial and environmental
  • Regulatory pressure and market competition
  • Customers facing challenges

EMBED CUSTOMER CENTRICITY
THROUGH CUSTOMER OUTCOMES AND
RETENTION MODEL (CORE)

  • Based on EXL’s extensive experience and industry trends
  • Involves understanding customer needs
  • Translating needs into customer outcomes
  • Puts customers at the heart of digital transformation
  • Focuses on customer convenience, context and personalization

INTEGRATED DEBT MANAGEMENT FRAMEWORK

  • Embedding analytics for tailored treatment based on customer segments
  • Robust collection systems for effective dunning strategy
  • Customer focus at the heart of debt operations
  • Integration with back office for preventive debt management
  • Better accessibility of real-time data through combined ownership of debt and field operations

CLOUD-BASED BILLING AND CRM PLATFORM

  • Streamlines operations management
  • Embeds regulatory compliance
  • Improves revenue streams
  • Increases customer satisfaction
  • Provides flexibility to evolve with changing needs of customers

CUSTOMER-ENGAGEMENT WEB AND MOBILE PLATFORM

  • Provides self-service capabilities
  • Enables real-time, two-way communication
  • Helps deliver effective customer engagement
  • Enhances operational efficiency
  • Diminishes complexity
  • Reduces the cost of customer services operations

READY TO LOOK DEEPER?

CONTACT OUR UTILITIES LEADERSHIP TEAM.

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280 Park Avenue, 38th Floor
New York, NY 10017

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