Individual life

<p>Transform your business with data, AI-led operational efficiency, and meaningful insights</p>
Discover EXL

Grow your individual life insurance business now

The life insurance industry faces challenges from an increase in the sale of closed blocks and rising cost pressures forcing policyholders to lapse their policies. Carriers must prioritize new products and divest legacy blocks. To accomplish this, the industry is embracing a better way, adopting digital operations that improve customer experience and enhance the bottom line.

EXL helps carriers transform and modernize operating models. Our strategic focus brings digital to the center stage and drives superior efficiencies. This helps carriers transition to an evolved, modernized, and data-led model that enables breakthrough customer experiences while significantly reducing administrative spend. Our domain-specific solutions streamline end-to-end operations across areas including new business and underwriting, policy servicing, and claims administration. Additionally, we use data-led analytics to help differentiate brands and build customer loyalty.

EXL Impact

Powering the success of global industry leaders

Our AI-powered cloud solutions and industry expertise help insurers unlock the full potential of their data, transforming operations and improving business outcomes.

80+

digital operations/TPA engagements

6000+

professionals

15M+

policies administered on LifePRO™

TPA Licensed

for all US states

Proven outcomes

25%
reduction in turnaround time
50%
reduction in time for medical summarization
$24M
quality leads generated
60%
reduction in overall suspense
70%
automated quality check
15%
enhanced customer experience