Retirement and pension

<p>Harmonize data and streamline record keeping operations for sustainable growth with EXL</p>
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Improve retirement and pension operations with EXL

A saturated, competitive market is driving down recordkeeping fees, forcing carriers to significantly reduce fixed costs while meeting ever-increasing demands for better participant, plan sponsor, and advisor experiences. This, coupled with an uncertain economic environment, is leading to asset leakage and a need for better retention strategies. The changing regulatory landscape, legacy technology challenges, and issues stemming from outdated recordkeeping architecture are further choking innovation in customer experience.

The bulk of a carrier’s meaningful data resides in disparate systems and siloes, unstructured and untapped. As a result, carriers find themselves not digitally fit to efficiently process business or improve customer experiences.

EXL has worked with leading retirement carriers, using our domain and technology expertise to help transform recordkeeping operations by enabling data-driven decisions that drive profitable business growth. Our cloud-native, end-to-end solutions incorporate AI, machine learning, analytics, and platform integrations to help accelerate business modernization, preparing firms to access new growth frontiers such as micro-markets and pooled employer plans.

EXL Impact

Powering the success of global industry leaders

Our AI-powered cloud solutions and industry expertise help insurers unlock the full potential of their data, transforming operations and improving business outcomes.

110K+

plans serviced

20M+

participants serviced

15+

years of industry experience

500+

employees certified in LOMA

Proven outcomes

50-60%
reduction in average handle times
$50M
cost benefits from multiple levers
15%
capacity creation for onshore staff
30X
increase in number of quarterly plan reviews
25%
reduction in administrative overhead
64%
reduction in manual or legacy reporting effort