Revolutionizing disability insurance claims: a confluence of technology, talent, and analytics

Historically, filing disability claims has been a complicated, bureaucratic, and lengthy process to navigate, with many applicants experiencing long wait times, unsatisfactory results, and undue stress. The process of claiming disability funds to replace income can be extremely complex, which adds stress and difficulty for individuals who have had their daily lives disrupted, and who may need funds urgently.

It’s a critical moment for the disability insurance industry. There is a unique opportunity to disrupt the disability claims process and create real change and innovation in the way claims are processed, but many companies don’t know where to start.

With the right combination of technology, alternative talent solutions, and data and analytics, insurance companies have the potential to disrupt old processes in order to simplify claims, lower costs, retain industry talent, and provide the best possible service for disability insurance policyholders. In this white paper, we explore how companies can fast-track their disability insurance transformation quickly and easily, fixing existing claims processing issues, and embedding new capabilities to further strengthen and streamline how claims are handled.

Author
Munish Mahajan,
SVP, Head of Strategic Accounts for Individual and Group Life