Intelligent operations drive smarter group insurance results
Smart moves are powered by advanced Artificial Intelligence and Machine Learning analytics solutions.
End-to-end operations management capabilities provide benefits such as:
- Amplify the broker experience
- Enhance your data strategy
- Readily adapt to changing market and regulatory conditions
Bring together the power of analytics, digital, and rich domain experience to provide outcome-based solutions.
The EXL group insurance difference
Accelerate claims processing, billing and medical underwriting processes
Tap a digital command center/nerve hub to stay ahead of changing requirements
Leverage flexible engagement models from a trusted partner
What we do
EXL provides an integrated solution that spans group and voluntary markets across disability, life, and supplemental products.
Data driven sales and distribution
- Member cross/upsell
- ER prospecting
Accelerated quoting and proposals
- Automated RFP registration
- Proposal documentation
Digital onboarding, enrollment, and medical underwriting
- Census ingestion, enrichment and validation
- NLP/AI-led medical impairment assessment
AI and analytics powered billing solution
- Smart intake
- Matching & reconciliation solution
- Payment leakage solution
Front office digital transformation
- Intelligent virtual assistant driven self-service
- Omni-channel platform
AI-powered claims experience
- Auto adjudication of fast and routine STD, leave and VB claims
- STD/LTD claims duration forecasting
Third party administration
- Client-centric business model for increased self-service
- Embedded analytics and advanced digital technologies
Group life insurance solutions
EXL Digital Endorsement Portal
Cutting-edge extraction and automation across the endorsement process
Insurance Analytics Leadership Exchange
Insurance analytics experience and thought collective
Featured insights
Case study
Quote and proposal transformation
Case study
Quote and proposal transformation
EXL’s client, a large US-based group and voluntary benefits (VB) carrier, detected inefficiencies in its quote and proposal process and requested an “outside-in” process assessment to determine opportunities to improve. Specifically, they wanted to create a differentiated experience and reduce operating expenses associated with assembling quotes for RFPs, while also enhancing customer experience with an eye on improving its win percentage.
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Case study
EXL’s client, a large US-based group and voluntary benefits (VB) carrier, detected inefficiencies in its quote and proposal process and requested an “outside-in” process assessment to determine opportunities to improve. Specifically, they wanted to create a differentiated experience and reduce operating expenses associated with assembling quotes for RFPs, while also enhancing customer experience with an eye on improving its win percentage.
White paper
Imagination & Insight
White paper
Imagination & Insight
We have identified eight trends that we believe business in general should use as guides for their strategic development. In this first issue, we will address the two first EXL levers for growth: resilience and diversity.
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White paper
We have identified eight trends that we believe business in general should use as guides for their strategic development. In this first issue, we will address the two first EXL levers for growth: resilience and diversity.
EXL in the news