In our data-filled, customer-centric, digital world, effective decision-making is being driven increasingly by analytics. EXL merges statistical data mining with a consultative approach and modeling tools to help clients look deeper into their processes and business functions. EXL helps companies minimize risk, boost operational efficiency, create regulatory compliance frameworks, simplify supply chains, and identify new channels for growth and profitability.
Whether we’re saving $1.5 billion in annual spend for a client by identifying attrition causes, increasing collections by 66% per hour for another, solving support call spikes, identifying revenue leakage for logistics companies, reducing overpaid medical claims or offering legal support analytics, EXL taps sophisticated modeling capabilities, text and sentiment mining, and a proprietary methodology to deliver high-impact solutions.
HOMEOWNER PROPERTY DATABASE
Assessing risk of hospitalization in member population
Our more than 2,000 data scientist and analytics professionals combine award-winning, qualitative problem solving with analytical rigor and industry experience to help EXL clients respond more quickly and precisely to customer behavior, industry drivers and compliance demands.
EXL leverages the drivers of customer profitability through highly sophisticated targeting and a data driven creative development process. With our expertise, strong analytical team, data assets, and proprietary database technology we design and deliver highly measurable and ROI-driven marketing campaigns.
Going beyond simply analyzing data to improve customer targeting and analyze campaign performance, EXL helps clients uncover new revenue streams and tap customer sentiment to respond more quickly to tastes and needs.
The integration of individual credit and demographic data into a database of more than 250 million consumers forms the basis of a highly targeted marketing approach that remains customizable to individual client needs.
Working in close coordination with in-house teams, EXL bridges the gap between credit policy and testing, enabling fast and accurate execution and effective capacity planning.
Improving productivity and eliminating waste can require a scalpel, not a saw. EXL looks deeper at client operations to understand how data and decision analytics can unlock operational efficiencies.
EXL helps CFOs increase visibility into financial performance, improve business forecasting, and assess strategic priorities such as FX hedging, expansion, corporate investments and M&A.
“In only the first few months of production, it's clear that [EXL has] hired an experienced team of agents and managers and are already working to our strict productivity and quality standards. From day one, everyone from the CEO down to the front-line agents have shown incredible commitment to making this operation a success.”
---- Madhavi Dahanukar (SVP and Business Head of Utilities) EXL
Everest Research "Analytics Business Process Services (BPS) Service Provider Landscape with PEAK Matrix™ Assessment 2016"
"HfS Blueprint Report: BFS Analytics Services" (2016)
NelsonHall "Analytics and Reporting BPS NEAT" (2015)
"Hfs Blueprint Report: Enterprise Analytics Services 2015"
"IDC MarketScape: Worldwide Business Analytics BPO Service 2016 Vendor Assessment"
Out of 1,500 teams in two-year analytics competition sponsored by Heritage Provider Network (2013)
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