2026 EXL Enterprise AI Study | Utilities
AI in utilities: From adoption to lasting advantage
Confidence in AI is outpacing actual performance. See what separates utility providers with measurable outcomes from those stuck in place.
76%
of utilities believe they are ahead of competitors in AI adoption
16%
qualify as leaders
72%
of utilities executives say their data is a challenge to AI success
96%
of utilities say scaling AI is very important this year
EXL surveyed executives across five industries, including utilities, to find out where AI is delivering value and where perception is running ahead of reality. This special report for utilities shows what is driving outcomes today and the factors separating AI Leaders from the rest.
What you'll learn about AI for utilities:
EXL surveyed executives across five industries, including utilities, to find out where AI is delivering value and where perception is running ahead of reality. This special report for utilities shows what is driving outcomes today and the factors separating AI Leaders from the rest.
What you'll learn about AI for utilities:
01
<p>Where AI is already delivering measurable outcomes</p>
02
<p>Why utility providers say data is limiting their AI success and what to do about it</p>
03
<p>How agentic AI is reshaping customer relationship management and predictive maintenance</p>
04
<p>Factors separating utilities scaling AI successfully from those stuck in pilot mode</p>