Analytics unlock millions for a communication company’s discount capture program

Through intelligent operations and analytics-driven interventions, EXL was able to optimize discount capture by 82% compared to the previous years, resulting in approximately $6M USD in incremental savings


A US-based Fortune 500 media and communications company processed over $8 billion in vendor payments annually. Though the client had an early payment discount clause with its suppliers, they were realizing less than one percent of their potential discount opportunities. This lead to significant revenue leakage and affected operating margins.

The client had not corrected these inefficiencies due to its legacy finance processes and practices and siloed functions. However, EXL used domain experience and analytics expertise to unearth this opportunity buried beneath layers of data


The client and EXL mapped out a game plan leveraging EXL’s Intelligent Operations framework, which orchestrates data analytics and practical digital interventions to generate insights that drive better decisions.

EXL identified three levers to address in the discount capture process inefficiencies:

  • Redesign the workflow to enable synergies between functions and eliminate bottlenecks
  • Leverage analytics tools to synthesize meaningful insights from data
  • Redefine policies to speed up invoice cycle times

EXL leveraged its proprietary Insights360™ analytics platform and other practical, fit-to-purpose digital solutions to

  • Create more visibility around unearned discounts through spend dashboards
  • Identify high volume and high value suppliers
  • Drive enrollment for e-invoicing and early payment discount programs
  • Drive vendor consolidation to optimize volume discounts
  • Harmonize processes between functions to improve turnaround times, driving efficiency

The client today has an active, inclusive discount capture program with ongoing efforts to enable insights-driven transformation across other business processes.