85% of insurance leaders have adopted generative AI in some form, yet more than half say they haven’t realized the ROI they expected.

The insurance industry is at a turning point. Leaders are under pressure to boost efficiency, strengthen fraud detection, personalize customer experiences, and improve data security. But challenges around data quality, skills gaps, and resource constraints are slowing down GenAI and agentic AI adoption and value realization.

To understand how insurers can overcome these barriers, EXL partnered with Forrester on a custom study of 170 global insurance leaders. This report provides practical strategies to unlock GenAI’s potential and build a solid foundation for agentic AI adoption.

In this report, you’ll learn:

• Proven strategies to shorten the distance between AI investment and business value
• How to strengthen data management and governance for AI success
• Recommendations to equip teams for effective GenAI adoption and readiness for agentic AI capabilities

Discover how domain-specific LLMs can transform your AI strategy, deliver measurable business impact, and prepare your organization for agentic AI.