Insights

DataOps can build the foundation for your generative AI ambitions

EXL recently commissioned Forrester to carry out a custom study to look at the current state, challenges and opportunities of data ops across US and UK geographies.

Success stories

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients transform their business.

Transform your business with Generative AI

Narasimha Kini, EXL and Orlando Gadea Ros, Global VP, Stanley Black & Decker, discuss how AI transforms customer experiences

Putting people at the center

EXL and Thames Water, UK, are transforming the customer experience with people, data and partnership

Bringing real value across the enterprise

Hexagon’s digital journey led to enhanced collections, improved team efficiency, and increased employee satisfaction.

Elevating supply chain operations

Mike Racer, SVP of Supply Chain, Sephora, discusses partnering with EXL and using data to meet complex business needs

Data analytics & AI

From data to value: How AI can help

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Solution sheet

EXL Code Harbor

EXL Code Harbor is a genAI enabled coding tool that migrates legacy codebases to novel and open source languages.

07/03//24

5 Keys to generative AI success

Infographic

Don't miss these 5 key strategies for harnessing the power of generative AI in your business.

09/14//23

Four elements of a sound data strategy

Data management

Organize your data, innovate your future

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Article

Despite growing focus on data-driven decision-making, many orgs struggle to implement effective enterprise-wide data strategies.

09/15//23

The new CX challenge: Creating digital & data-led interactions

In today's experience economy, delivering exceptional CX through personalized, technology-driven interactions is essential for businesses to thrive.

08/25//23

8 minutes

Digital transformation

Data-driven digital acceleration: From strategy to execution

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Why digital transformations fail?

Common obstacles encountered in transformation efforts and learn how to overcome them through data, technology, and human innovation.

09/11//23

8 minutes

Balancing AI and human agents: A strategic approach

Discover the key challenges contact centers face in balancing AI and human agents, and learn effective solutions.

08/25//23

4 minutes

Digital operations

Laying the groundwork for operational success: A digital strategy

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Case study

A strategic approach to streamlining complex ops

Learn how EXL's combination of digital solutions, domain expertise, and process optimization reduced costs by 20%.

08/25//23

5 minutes

Unlock your business potential through intelligent automation

Learn how AI and cloud technologies helped a client streamline processes, and achieve significant savings and increased patient satisfaction.

08/24//23

Leader in ISG Provider Lens™ Healthcare Digital Services 2021

Explore Latest Insights

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EXL has been named a Leader for Payer Digital Transformation Services in the ISG Provider Lens™ Healthcare Digital Services 2021. ISG cites the variety of technology leveraged to build EXL’s robust da...

2 minutes

Leader in 2022 Everest PEAK Matrix Healthcare Analytics Service...

Key EXL strengths cited by Everest Group in the report include: A large portfolio mix across the board for healthcare analytics and data management solutions and features.

L’IA À GRANDE ÉCHELLE : TRANSFORMER LES ACTIVITÉS DES COMPAGNIE...

Il n’est pas rare de considérer le domaine des assurances, du moins de l’extérieur, comme l’un des secteurs les plus traditionnels. Mais au-delà de ce stéréotype, une transformation considérable se pr...

10 minutes

Know What’s Changed: The Modernization Spirit Looms in Life and...

The Modernization Spirit Looms in Life and Annuities TPA – Insurer Partnerships

Third Party Administration (TPA) providers in the insurance sector are not new. TPAs can service the Life and Annuities (L&A) insurance value chain end-to-end and tend to manage processes such as ...

5 minutes

Interoperability in Healthcare

Creating a connected healthcare ecosystem to drive better quality and financial outcomes

Healthcare delivery today works like an integrated cycle, with all the stakeholders working in concert to achieve the best health outcomes. For all stakeholders to work in a synergistic fashion, it is...

2 minutes

Intelligent Data Extraction for Insurers with EXL XTRAKTO.AI

EXL XTRAKTO.AI™ is an AI-powered suite of enterprise Intelligent Data Processing solutions, services, and reusable components that processes unstructured text and images. Combining AI with deep insura...

How EXL helped a large U.S. healthcare payer improve its Medica...

Digital transformation

A large US-based national healthcare payer had set goals to improve its Medicare sales and was looking for a way to aggregate and analyze its data to get better insights into overall lead generation a...

4 minutes

Transforming accounts receivable at speed

Data-led finance operations that generate sustainable business advantage

Finance functions hold the key to unlocking superior business growth and profitability in their data. By becoming data-driven, finance can provide meaningful real-time insights to help make decisions ...

Insurance-to-Value in the limelight

Homeowners carriers are leveraging ITV to restore profitability

Insurance-to-Value is at an inflection point in homeowners Insurance. P&C leaders point to an “industry revenue problem” as the primary cause of unsustainable loss ratios. Carriers are simply not ...