"Today’s business environment is full of challenges, from managing climate change and securing data to building inclusive cultures. Sustainability helps us manage that complexity, making us agile, resilient, and broadening the possibilities to create value for both our business and society."
- Rohit Kapoor, Chairman and Chief Executive Officer
Net Zero Goal
Scopes 1 and 2 greenhouse gas emissions by 2045
8 centers
in UK, India, and the Philippines transitioned to renewable energy in 2023 and 4 more centers transitioned to renewable energy in 2024
43.6%
decrease in water consumption per employee since 2019
41.6%
decrease in total energy consumption since 2019
54%
of EXL’s operations by square foot are located in green or LEED-certified buildings
174kW
solar power generated by renewable energy project across several of our locations in India
From our offices and delivery centers to the services and solutions that we offer, we look deeper at the practices and innovations that allow us to conduct our business more sustainably, finding a better way for our planet.
Governance
Our Environmental, Health & Safety (EHS) Policy ensures that all workplace policies, procedures, systems and practices are performed at an optimal level, including those related to reducing environmental impacts. The policy applies to our global operations and includes a commitment to EHS leadership and regulatory compliance, continuous EHS improvement with a focus on reducing our carbon footprint, establishing environmental targets, energy conservation and waste minimization, actively assessing and addressing EHS risks and increasing stakeholder awareness of EXL’s approach to environmental sustainability. Our Climate Change Policy states our commitment and approach toward addressing the business risks and issues associated with climate change.
Net Zero
We’re committed to achieving net zero emissions by 2045 with an interim goal to reduce absolute greenhouse gas emissions in certain areas of our business by 67% in 2035, supporting the shifts necessary to mitigate climate change and reach our goals. This includes findings ways to implement renewable energy, energy efficient office spaces, and achieving direct greenhouse gas emissions reductions. We are actively working to embed our net zero goal throughout our business and engage our stakeholders to join us in pursuing this goal.
CDP Disclosure 2024
- CDP is a global platform for climate transparency, with over 24,800 companies completing its Climate Change questionnaire in 2024.
- EXL received a “B” score in the 2024 Climate Change disclosure.
- EXL achieved an “A” score in the Supplier Engagement Assessment.
- In 2024, CDP introduced a revamped questionnaire and scoring methodology. By evaluating 16 categories, CDP helps identify strengths and gaps in climate action. These scores are aligned with leading international frameworks like GRI, TCFD, and SASB.
- At EXL, we believe transparent reporting strengthens stakeholder trust and drives meaningful engagement.
Environmental actions
Certifications
ISO 14001:2015 Environment Management System – Global
ISO 45001:2018 Occupational Health & Safety Management System
Awards & accolades
IISSM Awards - 4 consecutive years (2018, 2019, 2020 and 2021)
Industrial Sector Safety Award for IT
Safety Excellence Award for Women Safety
ITES 2023
Confederation of Indian Industry (CII) - EHS Excellence Awards 2021: Silver Award
Arogya Healthy Workplace Awards - Gold level Recognition, 2020
Winner of Golden Peacock Global award for ESG 2023
Best Contact Center Award by ContactCenterWorld South Africa 2020
World Safety Forum - Global Safety 2020, 2021, 2022 & 2023,
India Environment Award, Green Award, Safest Workplace Award, and
International Environment Award
Sword of Honour Winner 2023 : British Safety Council
TCFD
We continue our climate risk analysis journey by increasing our climate change management process and reporting by growing the Task Force on Climate-Related Financial Disclosures (TCFD) from our operation in India and the Philippines to include the EU, Mexico, South Africa, the United Kingdom, and the United States. We intend to continue refining our strategy and expanding our reporting going forward.