Australia New Zealand

Driving business forward in Australia and New Zealand

Since 2015, EXL has been helping companies in Australia and New Zealand make sense of their data to enhance customer experience and lower operational costs.

We use our domain expertise in insurance, banking and financial services and utilities, combined with our expertise in AI, analytics, and digital operations, to deliver real business outcomes for our clients. Acting as a business evolution partner to our clients, we help you identify opportunities for growth and transform with confidence. We rally around your objectives as one EXL, bringing together one of the largest teams in advanced analytics, award-winning digital capabilities, and global expertise across industries.

Australia & New Zealand Leadership
Vikas Kapoor Vilas Madan Elizabeth May Abhimanyu Bhola
Vikas Kapoor
Senior Vice President, Head of P&C Insurance and Head of APAC

Vikas Kapoor heads EXL’s business in Australia & New Zealand and has responsibility for leading P&C insurance.

He is responsible for creating account strategies to maximize revenue, profitability, client satisfaction, business impact and human capital development. Well versed with all aspects of outsourcing including operations, migrations, service delivery, six sigma, research & analytics, sales and business development and client relationship, he has worked at client locations across geographies and offices reflecting flexibility and excellent interpersonal skills.

Vilas Madan
Vice President - Client Executive, Australia & New Zealand

Vilas Madan is the Client Executive for one of EXL's largest clients in Australia, responsible for managing contracts, transitions and operations delivery.

Based in Sydney, he has held several leadership roles during his 17 years at EXL, managing large complex transitions and operations for multiple clients in the Insurance, Banking and Financial Services and Utilities sector. He has more than 20 years of experience in BPM, Project Management, Transition and Customer Service. Vilas holds a Bachelor’s degree in Commerce from Delhi University and he is a trained Six sigma Black Belt.

Elizabeth May
Head of APAC Data & Analytics

Elizabeth May leads the Analytics growth vision across both Australia and New Zealand, including existing and new client development.

Liz is based in Sydney and brings 25 years’ of experience to EXL where she has lead a strong team and vast client portfolio across the entire end-to-end journey of data, tech and insights. Liz has also delivered to global and regional leadership roles in several organisations, including 10 years with Kantar and Nielsen, and the most recent 11 years based in ANZ with Infotools and Dynata. Liz also represents Australia at ESOMAR, where she is working with industry leaders to ensure the usage and governance of data are optimised and reflected appropriately within businesses.

Liz holds a BSc. In Business Studies and Spanish from the University of Wales, and a Multi-Regional International Business program certificate from ESC Lyon (France) and the Universitat Autonoma de Barcelona (Spain).

Abhimanyu Bhola
Insurance Vertical Growth Lead

Abhimanyu Bhola leads new business growth for EXL in Australia & New Zealand region. 

Based in Melbourne, he has over 20 years of experience in consulting, services, technology and outsourcing sectors with varied clients across geographies in Australia, United States and Canada. Abhimanyu holds a Bachelors degree in Technology and a Masters degree in Business Administration.



EXL works as a committed team, with one goal: to give our client the power to transform - to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.