Latest thinking: Working together through COVID-19
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Some are still trying to navigate our new normal. Others are planning how to transform. We have curated our latest thinking on what leaders should consider and how companies can adapt.

Resources

 

Accelerate your Digital Insurance Transformation

Accelerate your Digital Insurance Transformation
Risk Reporting Transformation in Australia

Risk Reporting Transformation in Australia
Orchestrating AI:  Augmenting the right talent with the right technology

Orchestrating AI: Augmenting the right talent with the right technology

 

Intraday Liquidity Management

Intraday Liquidity Management
Operational Risk Management: Process and Risk Mapping

Operational Risk Management: Process and Risk Mapping

Transforming Life Insurance in Australia through Digital Intelligence
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Anatomy of a Modern, Sustainable Finance Close Process

Anatomy of a Modern, Sustainable Finance Close Process
Workers Compensation: Claims Tsunami Alert

Workers Compensation: Claims Tsunami Alert
A New Era of Stress Testing For Australian Banks

A New Era of Stress Testing For Australian Banks

 

COVID-19’s Impact on Digital Uptake in the Australian Retail Sector

COVID-19’s Impact on Digital Uptake in the Australian Retail Sector
COVID-19 Impact on Australian Housing Market

COVID-19 Impact on Australian Housing Market
Australian Government SME Guarantee Scheme - EXL Capabilities

Australian Government SME Guarantee Scheme - EXL Capabilities

 

Responding to Covid 19 in Insurance Operations: Four Key Stages to Accelerate Recovery as the “Future of Work” is Redefined

Responding to Covid 19 in Insurance Operations: Four Key Stages to Accelerate Recovery as the “Future of Work” is Redefined
Adaptive Framework to Manage Risk During COVID-19

Adaptive Framework to Manage Risk During COVID-19
EXL - Driving Value in Retail through Analytics
EXL - Driving Value in Retail through Analytics
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EXL - Driving Value in E-com and Digital through Analytics
EXL - Driving Value in E-com and Digital through Analytics
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EXL - Driving Value in Media & Entertainment through Analytics
EXL - Driving Value in Media & Entertainment through Analytics
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Digital Blueprint
Digital BlueprintTM
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EXL Smart Audit
EXL Smart Audit
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APRA’s New Information Security Standard (CPS 234)
APRA’s New Information Security Standard (CPS 234) is here… How Prepared Are You?
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3e framework for banking royal commission of australia
3e framework for banking royal commission of australia
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EXL Property & Casualty Insurance - Meeting the challenges of a changing industry
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EXL Finance & Accounting - Transformation for the Digital CFO
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EXL Life & Annuity Insurance - Expanding and deepening customer relationships
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EXL Analytics - Turning data into actionable insights
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Data Driven Broker
Article from Robin Chua
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Leveraging Digital to Compete in a Low-Growth Environment
Achieving the promise of digital in insurance
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Digital Disruption in Insurance
Five Levels of Digital Disruption in Insurance
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Moving Beyond the RPA Pilot Stage
Moving Beyond the RPA Pilot Stage
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Human X Digital
 Shared Services
Human X Digital Finance Shared Services
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Big Problems with Big Data
Big Problems with Big Data
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Setting the Standard for customer engagement
Setting the Standard for customer engagement
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Digital Contact Center Operations
Next Generation Digital Contact Center operations
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Australia & New Zealand Leadership

SVP Insurance and Head of UK & Europe
Head of APAC and Australia- EXL Analytics
Head of EXL Consulting and F&A UK & Europe
Vice President - EXL Analytics ANZ
Head of EXL Consulting and F&A UK & Europe
Head of Analytics, UK & Europe

Vikas Kapoor

Senior Vice President, Head of P&C Insurance and Head of APAC


Vikas Kapoor heads EXL’s business in Australia & New Zealand and has responsibility for leading P&C insurance.

He is responsible for creating account strategies to maximize revenue, profitability, client satisfaction, business impact and human capital development. Well versed with all aspects of outsourcing including operations, migrations, service delivery, six sigma, research & analytics, sales and business development and client relationship, he has worked at client locations across geographies and offices reflecting flexibility and excellent interpersonal skills.

Rajnil Mallik

Head of APAC and Australia - EXL Analytics


Rajnil has over 20 years’ experience with advanced analytics. He has worked across the globe with Fortune 500 and large privately held enterprises in a number of industries including insurance, banking, retail CPG, media and entertainment, etc. Prior to EXL, Rajnil has worked with KPMG, Kepler Cannon (a boutique consulting firm that he founded), Opera Solutions, PWC & MMG. He has also worked with Inductis prior to the EXL acquisition. Rajnil holds an MBA from IIM, Calcutta, and a B. Tech in electrical engineering from IIT, Kharagpur.

Vilas Madan

Vice President - Client Executive, Australia & New Zealand


Vilas Madan is the Client Executive for one of EXL's largest clients in Australia, responsible for managing contracts, transitions and operations delivery.

Based in Sydney, he has held several leadership roles during his 17 years at EXL, managing large complex transitions and operations for multiple clients in the Insurance, Banking and Financial Services and Utilities sector. He has more than 20 years of experience in BPM, Project Management, Transition and Customer Service. Vilas holds a Bachelor’s degree in Commerce from Delhi University and he is a trained Six sigma Black Belt.

Elizabeth May

Vice President, Analtyics ANZ


Elizabeth May leads the Analytics growth vision across both Australia and New Zealand, including existing and new client development.

Liz is based in Sydney and brings 25 years’ of experience to EXL where she has lead a strong team and vast client portfolio across the entire end-to-end journey of data, tech and insights. Liz has also delivered to global and regional leadership roles in several organisations, including 10 years with Kantar and Nielsen, and the most recent 11 years based in ANZ with Infotools and Dynata. Liz also represents Australia at ESOMAR, where she is working with industry leaders to ensure the usage and governance of data are optimised and reflected appropriately within businesses.

Liz holds a BSc. In Business Studies and Spanish from the University of Wales, and a Multi-Regional International Business program certificate from ESC Lyon (France) and the Universitat Autonoma de Barcelona (Spain).

Steve Smith

Vice President, Insurance Consulting


Steve leads the EXL Australia Insurance Consulting team and has an extensive consulting experience, working with clients across a number of industries to support their business and technology initiatives and helping define their complex problems, proposing innovative solutions, and supporting their transformational projects.

Steve has had previous experiences with DXC where he led their Complex Systems Integration practice and Capgemini Australia, initially leading their Consulting practice, before taking on the BI / Analytics practice, and ultimately taking on a leadership role for Capgemini Australia with accountability for all delivery and all practices. Before migrating to Australia, Steve spent 7 years at Deloitte Consulting in the UK and 5 years in industry, including some time as a CIO for a FTSE100 manufacturing company.

Abhimanyu Bhola

Insurance Vertical Growth Lead


Abhimanyu Bhola leads new business growth for EXL in Australia & New Zealand region. 

Based in Melbourne, he has over 20 years of experience in consulting, services, technology and outsourcing sectors with varied clients across geographies in Australia, United States and Canada. Abhimanyu holds a Bachelors degree in Technology and a Masters degree in Business Administration.

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