What are InsurTechs?

InsurTechs are digital challengers and enablers, whose primary objective is transforming segments of the insurance value chain by leveraging the latest technologies, adopting new business models, and having customers at the forefront of their strategic and operational thinking.

Value pools: key areas of focus for InsurTechs

Successful InsurTechs work fast, efficiently, and productively to create a superior customer experience that benefit all parties. We help clients adapt and respond to latest trends so that you can comfortably and intelligently refine your strategies, adopt new business models, and reinvent operations.

Four proven ways EXL can add value to your business now:


Drive profitability through actionable data and insights

Product and pricing capabilities

Pricing model development Product delivery Actuarial support Data management and reporting
  • Frequency, severity, loss cost, burn cost models
  • Retention, CLTV, conversion modeling
  • Price elasticity modeling
  • Price optimization
  • Premium audit – rate forecast estimation, channel allocation
  • Model monitoring
  • End-to-end product launch for LOBs
  • Additional coverages to existing product
  • Factor repository development support
  • Experience monitoring
  • Insights generation
  • Rate revision/rate maintenance
  • External indications development support
  • Modeling, capping and dislocation analysis
  • Filings exhibits submission
  • DOI objections handling
  • Profitability review
  • Rate and retention monitoring – reporting and dashboarding
  • Automation of indication template and filing forms
  • Pricing tool development for underwriters and sales team
  • Extensive data cleaning, transformation and normalization
  • Actuarial data-mart development

Build scalable operations enabled by digital and analytic

EXL’s Digital Biz Ops applies the right blend of human capital and technology to help you tap the full value of digital and data at scale, create distinct market advantages and maximize total shareholder return.




Focus on your core as we tackle the rest

EXL provides services across the entire P&C insurance and F&A value chain, bringing efficiency and focus to your core operations.

P&C Insurance

Product design Agency and distribution management New business and underwriting Policy administration Claims management
  • Prototyping and MVP
  • Analytics and modeling
  • Pricing reviews
  • State filings
  • Marketing, lead gen, campaign management
  • Broker management
  • Commission management
  • Submission intake and triage
  • Risk assessment and rating
  • Pricing and negotiation
  • Policy issuance
  • Certificate of insurance
  • Filing, loss run retrieval, billing and collections, escalation and resolution
  • Intake (FNOL – voice and non-voice)
  • Investigation
  • Evaluationn
  • Litigation and resolution
  • Subrogation/
  • compliance



Operational finance Business finance Specialized finance Policy and process Information systems
  • Closing and consolidation
  • Specialized accounting
  • Procure-to-pay
  • Billing and collections
  • Planning, budgeting and forecasting
  • Management reporting and analysis
  • Business partnering
  • M&A
  • Capital and treasury operations
  • Tax accounting and reporting
  • Actuarial – reserving and valuation
  • Investment operations and accounting
  • Regulatory compliance (MAR/SOX)
  • Accounting policy
  • Process re-engineering and automation
  • Operating model re-design and roadmap
  • Accounting master data maintenance
  • Finance data model design and implementation
  • GL/system transformation

Augment your talent pool with on-demand domain specialist

Our go-to talent pool and partner ecosystem adapt to your way of doing business, helping you achieve the outcomes prescribed for your P&C and F&A operations.

P&C Insurance

  • AI/ML
  • Automation
  • Cloud
  • Data and analytics
  • Customer experience – Omni-channel,
    unified desktop, conversational AI


  • Cloud architect/ engineer
  • Automations/ robotics experts
  • Accounting platforms
  • Data scientist and data engineers/developers
  • Web/ workflow developers
  • Intelligent extraction and ML
  • Data visualization
  • Design thinking/ process mining

Most innovative InsurTech use cases

To embark on the next phase of the transformation journey, InsurTechs need partners that can help rapidly adopt digital ready, low-code no-code platforms and data and AI-enabled operations that support and boost the growth roadmap. EXL is well poised to be that strategic long-term partner.

Featured insights
A Leader and Star Performer in the Everest Group Property & Casualty Insurance BPS PEAK Matrix® Assessment 2023.
What is the current state of the payment industry? Why is debt collection more important now than ever? How can you stay on top of the situation and improve your collection rates, even as account delinquencies are expected to rise significantly?
Choosing the right insurance plan is one of the most important decisions a person can make – and one of the most confusing. The difficulty of balancing premiums, deductibles, and coverage can lead to customers choosing insurance that may look affordable on the surface, but leaves them exposed to high levels of risk.