Brokers, agencies, MGAs, and wholesalers
Enabling our clients to be a data, technology, insights and solutions-led organization with deep product and industry expertise
EXL supports agencies, brokers, MGAs, and wholesalers at every stage of their data-led evolution. Our digital operations management, data and analytics and digital transformation solutions drive workforce enhancement. Our solutions introduce and embed process intelligence through analytics and AI, redesign omnichannel UX to create fluidity and flexibility, and ultimately deliver hyper-personalization for the customer and growth through data monetization.
How EXL helps clients facilitate a data-driven redesign of their business
1. Eliminate manual effort in converting documents, text and images into clean data using EXL’s AI solutions.
2. Redesign critical operational workflows that are manual and slow due to legacy technology, data stores and processes. Leverage intelligent digital workflows and automated decision models.
3. Reduce costs and improve NPS within customer service operations. Utilize AI solutions for proactive digital adoption and omni-channel connections between contact centers and digital servicing.
4. Automate quality and compliance to avoid penalties and reduce customer friction due to errors.
5. Increase adoption and ROI from existing digital technologies by providing talent with the right mix of domain and digital expertise.
6. Increase quality of internal and external data and leverage for strategic business insights and building new analytics models
7. Augment talent to execute the digital backlog across the client enterprise.
What we do
Risk management service
Risk management service
Case studies
Client testimonials
Aon - Creating a Centre of Excellence for Digital and Data
“We are not only automating processes— we are also unlocking the true potential of AI-based technologies to help us deliver better customer and business outcomes. By identifying a custom yet scalable way to deploy NLP and ML to enhance the way we manage customer communications and data, we are creating an opportunity to dramatically improve customer experience and drive cost efficiencies.
Working with EXL, who bring a comprehensive framework, we are reimagining how we deal with the large volumes of customer communication including emails / documents and data. They apply their deep insurance domain expertise and digital leadership to assist us with identifying methods to apply cutting-edge technologies in new and exciting ways to transform critical processes.” - James Platt, Global Chief Operating Officer, Aon Business Services
“Our objective is to transform the way we think about, manage and leverage data. We are automating traditionally manual, time consuming and linear operational processes that are inefficient and significantly impact customer experience while also introducing cutting-edge AI-based technologies to establish best-in-class NLP and ML powered applications for business deployment. These solutions will fundamentally change the way our organization deals with huge volumes of customer communication and contact center data.
EXL, with its Insurance domain expertise and market-leading advanced digital practice, is partnering with us to develop an NLP based solution that enables us to extract meaningful insights from documents, emails and customer service data. These insights will allow us to deliver quicker and more accurate customer outcomes, improve operational resilience and free up capacity in our operations teams to focus on more value added tasks.” - Patty Crawford, SVP, Process Excellence & CIO, ASC, Aon Business Services