EXL South Africa

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Driving business forward in South Africa

Based from our location in Cape Town, South Africa, EXL partners with our clients across insurance, banking and financial services, and utilities to identify opportunities for growth and implement solutions that give a competitive edge. Using our industry-specific strategies, we put data, analytics, and AI to work across your organization. We’re oriented to delivering the ideal outcome of our South African clients, whether that’s making better business decisions, personalizing consumer options, or growing revenue.

By delivering efficient, sustainable business models at scale, we enable organizations to speed their way forward while delivering data-led value at every step. Together with our clients across South Africa, we’re working together to implement solutions that take their businesses further, faster, and better positioned for growth.

Who we serve

Our diverse cross segment client base allows us to leverage assets across market segments to solve business problems from a multi-dimensional perspective.

Insurance

Insurance

<p>We use our deep understanding of the customer journey and next-gen technology to help insurers leverage their data to identify and understand who to target, why products resonate, and how to secure and grow customer loyalty.</p>
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Utilities

Utilities

<p>With a best-in-class understanding of the customer journey and next-gen technology, EXL helps utilities clients to leverage the proliferation of data to acquire new customers, deliver on their customer services promises, and secure customer loyalty.</p>
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Banking and Capital Markets

Banking and Capital Markets

<p>EXL partners with banking and financial institutions to create real, measurable value by deploying advanced analytics, AI, robotics and domain-specific technology solution &nbsp;</p><p>&nbsp;</p>
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Health

Health

<p>We partner with Payers, Providers, PBMs and Life Sciences organisations to deliver services, solutions and analytics across the capability domains such as clinical services, payment services, pharmacy services data and analytics services and many more</p>
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Careers

EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.

Recruitment_SA@exlservice.com

Careers

EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.

Recruitment_SA@exlservice.com

Careers

EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.

Recruitment_SA@exlservice.com

Why EXL South Africa

Digital transformation through deep domain expertise.


Our key differentiators, strategy “to be where our clients need us” and recognition make us a key player.

  • EXL South Africa is 100% focused on Insurance operations and customer care
  • Engagements with University of Western Cape and other private sector organisations to attract the right talent, including support for postgraduate degrees in Data Analytics and Business Intelligence
  • Customized, in-house insurance academy to develop deeper domain expertise in insurance and technology, as well as business and leadership skills
  • A Customer Experience and Quality Assurance team, which helps generate regular insights
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CapeBPO Awards 2022

Recipient of 5 awards including the prestigious ‘Top BPO Operator Award’

Annual ContactCenterWorld Top Ranking Performers Awards 2020

Recipient of 7 awards including the prestigious ‘The DREAM Team Award’

GBS awards hosted by BPESA 2019

Recipient of 4 awards including the prestigious ‘Impact Sourcing Award’

Global Sourcing Awards 2018

Awarded the Automation Project of the Year in the Global Sourcing Awards at Cape Town

Contact Center World Awards, London 2017

EXL SA won silver in ‘Best Contact Center’ (Medium) category in the Contact Center World Awards, London

CSR Initiative

Touching lives with our social responsibility initiatives
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