South Africa

EXL South Africa

EXL South Africa



EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.

Why EXL South Africa

Digital transformation through deep domain expertise.

Our key differentiators, strategy “to be where our clients need us” and recognition make us a key player.

  • EXL South Africa is 100% focused on Insurance operations and customer care
  • Engagements with University of Western Cape and other private sector organisations to attract the right talent, including support for postgraduate degrees in Data Analytics and Business Intelligence
  • Customized, in-house insurance academy to develop deeper domain expertise in insurance and technology, as well as business and leadership skills
  • A Customer Experience and Quality Assurance team, which helps generate regular insights
CapeBPO Awards 2022 <br> Recipient of 5 awards including the prestigious ‘Top BPO Operator Award’
Annual ContactCenterWorld Top Ranking Performers Awards-Recipient of 7 awards including the prestigious ‘The DREAM Team Award’
GBS awards hosted by BPESA - Recipient of 4 awards including the prestigious ‘Impact Sourcing Award’
Awarded the Automation Project of the Year in the Global Sourcing Awards at Cape Town
EXL SA won silver in ‘Best Contact Center’ (Medium) category in the Contact Center World Awards, London
EXL South Africa leadership
Rowan McGrath Rahul Arora Mohit Manchanda Siddharth Goel
Rowan McGrath
Senior Vice President, International

As the head of EXL’s international markets, Rowan McGrath is responsible for managing EXL’s business across the UK, Ireland, Europe, and South Africa. Rowan is based in EXL’s Dublin office and is a member of the Operating Committee.

Rowan has more than 30 years of experience in the IT industry. He started his career as an army officer in the Irish Defence Forces before moving on to work with BT Group, CSC, and DXC Technology in a variety of sales, client management, and senior leadership roles. Rowan is passionate about helping clients make sense of data to drive their business forward by modernizing mainstream IT, integrating digital innovations, and deploying new solutions at scale.

Rowan holds a bachelor’s degree in electronic engineering from the University of Galway and a master’s degree in business from University College London.

Rahul Arora
Senior Vice President, CX Global and Emerging Business Unit UK and Europe

Rahul Arora is EXL’s Client Executive for a leading utilities provider in the UK. During his 10 years in this role, he spearheaded the Customer Transformation Programme.

Rahul is responsible for growth, strategy and client management. Collectively, he has over 15 years’ experience in managing large client operations and relationships, improving operational performance and sales and marketing for multiple clients in utilities, consulting, banking, financial services and the BPM industry. Rahul graduated from Institute of Hotel Management, Bhopal.

Mohit Manchanda
Senior Vice President, Head of Insurance UK & Europe

Mohit Manchanda is Senior Vice President and Head of Insurance practice for UK & Europe which includes Operations Management, Digital Transformation, Analytics, Risk Management and Regulatory Compliance. In his role, Mohit is responsible for shaping the overall strategy and growth of Insurance business and owns the full P&L responsibility including sales, client relationship management, product development, partnership & alliances and acquisitions.

Mohit has 20+ years of experience in business management across multiple Industry verticals including Insurance, Banking & Capital Markets, Professional Services, Utilities, Travel, Retail, Hospitality and Manufacturing. Mohit has held multiple roles during his tenure at EXL including setting up the Consulting and Finance & Accounting practice across US, UK & Europe and APAC region. Prior to EXL, Mohit worked with two of the Big 4 accounting firms and is a Chartered Accountant by profession.

Siddharth Goel
Country Head EXL South Africa

Siddharth Goel is the geography head for South Africa. He joined EXL in 2007 and has managed diverse portfolios across the organisation in India as well as South Africa, including operations, heading up service delivery, sales and client servicing and now.

During his successful tenure with EXL, Sid has worked across various domains, client geographies and functions across customer experience, transitions, digital transformation, digital operations management and project management. Sid has over 21 years of experience in the business process outsourcing industry across various verticals and domains.

He holds several accolades noting his successes including Achievers Award for Excellence in Leadership, Most Innovative Project Award, Outstanding Performance in Operations. Sid has a professional certificate in General Management from MDI Gurgaon, Graduation from Delhi University and a diploma in hotel management from IHM, Delhi.