Who we serve
Our diverse cross segment client base allows us to leverage assets across market segments to solve business problems from a multi-dimensional perspective.

Insurance
We use our deep understanding of the customer journey and next-gen technology to help insurers leverage their data to identify and understand who to target, why products resonate, and how to secure and grow customer loyalty.

Utilities
With a best-in-class understanding of the customer journey and next-gen technology, EXL helps utilities clients to leverage the proliferation of data to acquire new customers, deliver on their customer services promises, and secure customer loyalty.

Banking and Financial Services
EXL partners with banking and financial institutions to create real, measurable value by deploying advanced analytics, AI, robotics and other domain-specific technology solution.

Healthcare
We partner with Payers, Providers, PBMs and Life Sciences organisations to deliver services, solutions and analytics across the capability domains such as clinical services, payment services, pharmacy services, data and analytics services , and many more.

EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.
- Who to contact? Generate more highquality leads
- When to contact? Finding best time to contact to increase the percentage of conversions
- How to contact? Increase the percentage of conversion by leveraging the right touch points
- What to sell? Increase the percentage of conversion by offering customized product and services
Why EXL South Africa
Our key differentiators, strategy “to be where our clients need us” and recognition make us a key player.
- EXL South Africa is 100% focused on Insurance operations and customer care
- Engagements with University of Western Cape and other private sector organisations to attract the right talent, including support for postgraduate degrees in Data Analytics and Business Intelligence
- Customized, in-house insurance academy to develop deeper domain expertise in insurance and technology, as well as business and leadership skills
- A Customer Experience and Quality Assurance team, which helps generate regular insights
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Resources

EXL South Africa: An Emerging Location for Global Clients
South Africa | August 2020

Our Service and Support Operations in South Africa
South Africa | Operations Management | May 2020

Commitment to Youth Employment in South Africa
South Africa | CSR | May 2020

EXL South Africa Destination of Choice for Customer Service and Support Services
South Africa | Customer Service | May 2020

Operational Resilience in Utilities
Utilities | Operational Resiliency | April 2020

Adaptive Framework to Manage Risk During COVID-19
Insurance | Operational Resiliency | April 2020

Operational Resilience Reimagined
Insurance | Operational Resiliency | April 2020

How Analytics can help Utilities Navigate COVID
Utilities | Customer Behavior | April 2020

Utilities Journey from COVID-19 crisis to the Next Normal
Utilities | Operational Resiliency | April 2020

EXL Supports a Major Utility Provider with GDPR Compliance
Utilities | GDPR | April 2020

Big Problems with Big Data: The Case for Right Data v/s Big Data
Transformation | Data and Analytics | April 2019

Data management for the UK utilities sector
Utilities | Data Management | 2019

Five Levels of Digital Disruption in Insurance
Insurance | Digital Operations | April 2018