Services in South Africa | EXL

Accelerating Business Growth in South Africa

At EXL South Africa, based in Cape Town and George, we enable businesses to achieve their growth potential by leveraging data, analytics, and AI solutions to create impactful transformations. Partnering with leaders across industries such as insurance, banking, financial services, health, and utilities, we craft tailored strategies designed to deliver operational and competitive excellence.

With industry-specific expertise and cutting-edge technology, we empower South African businesses to make informed decisions, create personalized customer experiences, and accelerate revenue growth. Our solutions are built to deliver measurable results while driving sustainability and efficiency at scale. Together, we help organizations progress further, faster, and better positioned for long-term success.

What sets us apart

Our partnerships are built on a foundation of expertise, innovative AI solutions, and a commitment to creating real value. Here's what we offer to help businesses excel:

Focused expertise in insurance operations

<p>Comprehensive solutions spanning customer care and operational efficiency.</p>

Strategic talent development initiatives

<p>Partnerships with the University of Western Cape develop talent through postgraduate programs in data analytics and business intelligence</p>

Customized training solutions

<p>Our in-house insurance academy specializes in delivering domain-specific knowledge in areas like technology, business, and leadership development.</p>

Customer-centric approach

<p>Our customer experience and quality assurance teams generate actionable insights to continuously refine customer interactions.</p>

Who we serve

EXL partners with clients to solve complex business problems across diverse industries

Banking and capital markets

Banking and capital markets

<p>Empower financial institutions with advanced analytics, AI, and industry-specific solutions to drive measurable growth. From risk management to personalised customer experiences, we help transform complex challenges into opportunities.</p>

Health

Health

<p>Enhance the entire retail value chain by elevating customer engagement, streamlining supply chains, and addressing operational challenges head-on with AI-powered analytics.</p>

Insurance

Insurance

<p>Leverage our deep understanding of customer journeys and next-gen technology to target the right customers, amplify product impact, and secure long-term customer loyalty through precise, data-driven actions.</p>

Utilities

Utilities

<p>Transform the utilities landscape with data insights and best-in-class AI tools. We help you acquire new customers, deliver exceptional service, and foster long-term loyalty while optimizing efficiency.</p>

Our leadership

EXL South Africa

Vivek Jetley

Vivek Jetley President and Head of Insurance, Healthcare and Life Sciences

Vikas Bhalla

Vikas Bhalla President and Head of AI Services and Operations

Narasimha Kini

Narasimha Kini Executive Vice President, Banking & Capital Markets and Diversified Industries

Vishal Chhibbar

Vishal Chhibbar Executive Vice President, International Growth Markets and Chief Growth Officer

Rowan McGrath

Rowan McGrath Senior Vice President, International

Siddharth Goel

Siddharth Goel Country Head EXL South Africa