Insurance

Enable insurance businesses to become data led

By using data and analytics to power global insurers, reinsurers, brokers and InsurTechs with real-time insights, we help our clients create a superior customer experience, and achieve growth, speed-to-market and efficiency.

We combine our cloud-first industry solutions and domain expertise with AI, machine learning, analytics and platforms. By using data and digital, and embedded intelligence in workflows, insurance businesses can digitally transform their operations.

Together, we partner to implement a flexible, customer-focused approach to deliver end-to-end outcomes.

Distribution, sales & marketing

200% increase in targeted agent recruitment

Underwriting

44% reduction in processing time

Product & pricing

>30% turn-around time improvement through actuarial transformation

Servicing & operations

Customer retention persistency improvement up to 21%

Claims

15-20% increase in capacity creation through digitization

Who we serve

We collaborate closely with clients across the insurance industry to help them meet today’s challenges while preparing for what’s ahead.

Individual & Group Life Insurance

We reimagine life, annuity, retirement and group insurance with our data-driven insights and digital solutions from quote to claim.

General Insurance

We serve the end-to-end general insurance lifecycle with leading digital and analytics solutions that are purpose-built for the industry.

Insurance solutions

Actuarial transformation

Reimagining the actuarial function of the future

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AuditStream™

Allowing policyholders to self-complete their audit through an online, secure portal

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Data-driven finance

Discover deeper actionable insights faster

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EXL Digital Endorsement Portal

Cutting-edge extraction and automation across the endorsement process

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EXL Digital Intake Solution for Insurance

Powered by EXL Xtrakto.AI™

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EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience

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EXL Exelia.AI™

Redefine your customer experience for measurable results

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EXL Express Survey

The next generation of commercial surveys

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EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors

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EXL insurance wallet

Effectively manage risk through adequate insurance coverage

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EXL Smart Data Signals

AI and data-led signals for proactive claim management

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Insurance analytics

Using the power of digital to transform insurance

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Insurance Analytics Leadership Exchange

Insurance analytics experience and thought collective

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Insurance finance and accounting

Using the power of digital to transform insurance

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LDS new business and underwriting

Unlock new markets and distribute any product

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Legal support solutions

Providing legal assistance to legal teams across the globe

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LifePRO™

Enabling the next generation of products and servicing

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LISS UK

Leading the way in Life & Annuity policy administration

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MedConnection™ APS summarization

Increase underwriter productivity and reduce time spent in medical review

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MedConnection™

Streamlining the claims process

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Premium audit

Guaranteed on-time service and quality to meet carriers’ premium audit needs

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Subrosource™

Industry leading claims recovery platform

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Survey and risk control

Combining new data and technologies to quickly and accurately assess risk and validate coverage

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Third-party administration

Reduce costs and provide excellent customer service

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Client testimonials

Accelerating Data Transformation

Transforming Legacy Finance to Data Driven Finance in Insurance

Aon - Creating a Centre of Excellence for Digital and Data

Zurich- Transitioning to the EXL Insurance family

<div class="fd__allinsight__section___header">Featured insights</div> <div class="fd__all__allinsight__section__subheader"></div>

Solution sheet

End-to-end disability claims management

Solution sheet

End-to-end disability claims management

EXL and Brown & Brown Absence Services Group have partnered to pair EXL’s data, digital capabilities, and cost-efficient talent pool with Brown & Brown’s specialized claims management capabilities, creating a solution that transforms the end-to-end claims management process.

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Solution sheet

End-to-end disability claims management

Solution sheet

EXL and Brown & Brown Absence Services Group have partnered to pair EXL’s data, digital capabilities, and cost-efficient talent pool with Brown & Brown’s specialized claims management capabilities, creating a solution that transforms the end-to-end claims management process.

View Solution sheet

White paper

AI – Be the disrupter vs the disrupted

White paper

AI – Be the disrupter vs the disrupted

In today’s insurance market, MGAs, MGUs and wholesalers face several important challenges to transform their traditional operations. Chief among these are talent expense and recruiting difficulties, the growing need for speed and innovation to remain competitive, and cost pressures that are squeezing margins.

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White paper

AI – Be the disrupter vs the disrupted

White paper

In today’s insurance market, MGAs, MGUs and wholesalers face several important challenges to transform their traditional operations. Chief among these are talent expense and recruiting difficulties, the growing need for speed and innovation to remain competitive, and cost pressures that are squeezing margins.

View White paper

White paper

Powering the modern life insurance carrier with advanced...

White paper

Powering the modern life insurance carrier with advanced AI and data

Welcome back to our whitepaper series. If you read our introductory paper, you know that we are focused on how to use AI and data throughout the new business and underwriting processes.

View White paper

White paper

Powering the modern life insurance carrier with advanced...

White paper

Welcome back to our whitepaper series. If you read our introductory paper, you know that we are focused on how to use AI and data throughout the new business and underwriting processes.

View White paper

White paper

The future of Finance starts today, not tomorrow.

White paper

The future of Finance starts today, not tomorrow.

<p>Covid has created a mini industry in ‘Thought Leadership’ prediction and an abundance of ‘Vision [2025/30]’ documents. While we know, of course, how important that kind of thinking is, we also like the sentiments above, of Pope John II.</p>

View White paper

White paper

The future of Finance starts today, not tomorrow.

White paper

<p>Covid has created a mini industry in ‘Thought Leadership’ prediction and an abundance of ‘Vision [2025/30]’ documents. While we know, of course, how important that kind of thinking is, we also like the sentiments above, of Pope John II.</p>

View White paper

Infographic

Digital-first claims TPA for P&C Insurance

Infographic

Digital-first claims TPA for P&C Insurance

EXL and Xceedance collaborate on digital-first claims TPA - first of its kind for the P&C insurance industry.

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Infographic

Digital-first claims TPA for P&C Insurance

Infographic

EXL and Xceedance collaborate on digital-first claims TPA - first of its kind for the P&C insurance industry.

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White paper

EXL P&C Market Pulse

White paper

EXL P&C Market Pulse

EXL does a Market Pulse every quarter of the political, economic, social, technological, environmental, and legal factors that affect the insurance industry, highlighting the most urgent topic.

EXL does a Market Pulse every quarter of the political, economic, social, technological, environmental, and legal factors that affect the insurance industry, highlighting the most urgent topic.

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Why EXL insurance

With our deep understanding across the industry and more than 530+ insurance clients globally, we have a firm grasp on the industry and the ability to react quickly to changes.

We use next-gen technology to apply analytics to client data to help insurers identify and understand who to target and how to grow customer loyalty.

At EXL, we act as your trusted partner, working closely with you to improve your bottom line and your customer’s experience.

Get in touch

Insurance