Retirement and pension

Improve retirement and pension operations with EXL

A saturated, competitive market is driving down recordkeeping fees, forcing carriers to significantly reduce fixed costs while meeting ever-increasing demands for better participant, plan sponsor, and advisor experiences. This, coupled with an uncertain economic environment, is leading to asset leakage and a need for better retention strategies. The changing regulatory landscape, legacy technology challenges, and issues stemming from outdated recordkeeping architecture are further choking innovation in customer experience.

The bulk of a carrier’s meaningful data resides in disparate systems and siloes, unstructured and untapped. As a result, carriers find themselves not digitally fit to efficiently process business or improve customer experiences.

EXL has worked with leading retirement carriers, using our domain and technology expertise to help transform recordkeeping operations by enabling data-driven decisions that drive profitable business growth. Our cloud-native, end-to-end solutions incorporate AI, machine learning, analytics, and platform integrations to help accelerate business modernization, preparing firms to access new growth frontiers such as micro-markets and pooled employer plans.