Travel
Improving customer experience and driving loyalty
The global travel industry is booming, but this tremendous growth comes with significant operational expense. Companies are working on low margins and still need a way to differentiate themselves based on the customer experience.
Travelers are seeking competitive rates and expect a certain level of customer service. They want self-service functions to be easy to use while assuming in-person assistance to happen quickly when issues arise. To meet customer demands, your back office operations must be fully connected with your customer-facing front office. Using advanced analytics, digital AI and cloud capabilities, EXL works with travel companies to quickly establish this integration.
Who we serve
EXL's advanced analytics, generative AI and cloud capabilities help organizations drive actionable insights at speed.
Airlines

Business travel management
