Delivering digital intelligence at the intersection of data and technology


Delivering digital intelligence at the intersection of data and technology

Improving customer experience and driving loyalty

The global travel industry is booming, but this tremendous growth comes with significant operational expense. Companies are working on low margins and still need a way to differentiate themselves based on the customer experience.

Travelers are seeking competitive rates and expect a certain level of customer service. They want self-service functions to be easy to use while assuming in-person assistance to happen quickly when issues arise. To meet customer demands, your back office operations must be fully connected with your customer-facing front office. Using advanced analytics, digital AI and cloud capabilities, EXL works with travel companies to quickly establish this integration.

Who we serve

EXL's advanced analytics, generative AI and cloud capabilities help organizations drive actionable insights at speed.


With Digital Intelligence, EXL helps drive efficiencies, create a personalized customer experience, and improve outcomes in sales, marketing, finance, contact centers, operations, and revenue management globally.

Business travel management

Business Travel Management
With deep industry and analytics expertise, EXL helps drive seamless customized and efficient digital transformation for optimal client interactions with global travelers.


EXL partners with hospitality companies to drive loyalty and repeat stays, optimize customer revenue, and personalize experience for their digitally driven customers.

Travel solutions

Travel solutions

Customer experience

Deliver excellent customer experience in a digital connected future

Data analytics

Drive smart business decisions through data and advanced analytics

Data-driven finance

Discover deeper actionable insights faster

Digital & AI solutions

Infuse AI and digital into your business to drive better outcomes

Risk management and regulatory compliance

Redefine your customer experience for measurable results
Featured insights
In today’s highly competitive business landscape, customer-centricity is a fundamental driver of organisational success. Especially in travel and logistics, where service differentiation is paramount and the relationship between front and back office is vital to delivering world class customer service. Back and front office directly impact each other with the former delivering critical business functions to support the customer-facing front office teams. E...
HFS Research in partnership with EXL surveyed more than 200 finance and accounting leaders worldwide and across industries in 2022. This work looked at how these organizations are changing to become data-driven, so they can use data as a strategic asset to quickly generate timely insights.
The concept of “data-driven finance” is emerging as a key enabler for finance functions to develop more agile operations and reposition from being thought of as a cost center to a strategic partner and a trusted advisor to the business.
EXL has been recognized as a Leader in all 4 categories in the ISG Provider Lens™ 2022 Digital Financial and Accounting Outsourcing Services Report in the categories of Procure to Pay (P2P), Order to Cash (O2C), Record to Report (R2R), Financial Planning & Analysis (FP&A).
The HFS & EXL joint data-led study takes the pulse of more than 200 finance and accounting leaders globally across several different industries to identify their biggest priorities, most significant challenges and organizational goals for the year ahead.
Today, customer experience (CX) is the new battleground for survival and differentiation. We live in an experience economy where customers value how they engage with brands above all else, both online, and offline.