Travel
Improving customer experience and driving loyalty
The global travel industry is booming, but this tremendous growth comes with significant operational expense. Companies are working on low margins and still need a way to differentiate themselves based on the customer experience.
Travelers are seeking competitive rates and expect a certain level of customer service. They want self-service functions to be easy to use while assuming in-person assistance to happen quickly when issues arise. To meet customer demands, your back office operations must be fully connected with your customer-facing front office. Using advanced analytics, digital AI and cloud capabilities, EXL works with travel companies to quickly establish this integration.
Who we serve
EXL's advanced analytics, generative AI and cloud capabilities help organizations drive actionable insights at speed.
Airlines
With Digital Intelligence, EXL helps drive efficiencies, create a personalized customer experience, and improve outcomes in sales, marketing, finance, contact centers, operations, and revenue management globally.
Business travel management
With deep industry and analytics expertise, EXL helps drive seamless customized and efficient digital transformation for optimal client interactions with global travelers.
Hospitality
EXL partners with hospitality companies to drive loyalty and repeat stays, optimize customer revenue, and personalize experience for their digitally driven customers.
Travel solutions
Risk management and regulatory compliance
Redefine your customer experience for measurable results
White paper
Transforming back-office performance in travel & logisti...
White paper
Transforming back-office performance in travel & logistics: The 4-step plan
<p>In today’s highly competitive business landscape, customer-centricity is a fundamental driver of organisational success. Especially in travel and logistics, where service differentiation is paramount and the relationship between front and back office is vital to delivering world class customer service. Back and front office directly impact each other with the former delivering critical business functions to support the customer-facing front office teams...
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White paper
<p>In today’s highly competitive business landscape, customer-centricity is a fundamental driver of organisational success. Especially in travel and logistics, where service differentiation is paramount and the relationship between front and back office is vital to delivering world class customer service. Back and front office directly impact each other with the former delivering critical business functions to support the customer-facing front office teams...
Infographic
What slow-moving F&A organizations can do today to becom...
Infographic
What slow-moving F&A organizations can do today to become data-driven
HFS Research in partnership with EXL surveyed more than 200 finance and accounting leaders worldwide and across industries in 2022. This work looked at how these organizations are changing to become data-driven, so they can use data as a strategic asset to quickly generate timely insights.
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Infographic
HFS Research in partnership with EXL surveyed more than 200 finance and accounting leaders worldwide and across industries in 2022. This work looked at how these organizations are changing to become data-driven, so they can use data as a strategic asset to quickly generate timely insights.
Reports & research
Harness data from finance for a sustainable advantage
Reports & research
Harness data from finance for a sustainable advantage
<p>The concept of “data-driven finance” is emerging as a key enabler for finance functions to develop more agile operations and reposition from being thought of as a cost center to a strategic partner and a trusted advisor to the business.</p>
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Reports & research
<p>The concept of “data-driven finance” is emerging as a key enabler for finance functions to develop more agile operations and reposition from being thought of as a cost center to a strategic partner and a trusted advisor to the business.</p>
Reports & research
Leader in 2022 ISG Provider Lens™ Digital Finance & Acco...
Reports & research
Leader in 2022 ISG Provider Lens™ Digital Finance & Accounting Outsourcing Services report
<p>EXL has been recognized as a Leader in all 4 categories in the ISG Provider Lens™ 2022 Digital Financial and Accounting Outsourcing Services Report in the categories of Procure to Pay (P2P), Order to Cash (O2C), Record to Report (R2R), Financial Planning & Analysis (FP&A).</p>
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Reports & research
<p>EXL has been recognized as a Leader in all 4 categories in the ISG Provider Lens™ 2022 Digital Financial and Accounting Outsourcing Services Report in the categories of Procure to Pay (P2P), Order to Cash (O2C), Record to Report (R2R), Financial Planning & Analysis (FP&A).</p>
Reports & research
Data-driven finance: An HFS & EXL study
Reports & research
Data-driven finance: An HFS & EXL study
<p>The HFS & EXL joint data-led study takes the pulse of more than 200 finance and accounting leaders globally across several different industries to identify their biggest priorities, most significant challenges and organizational goals for the year ahead.</p>
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Reports & research
<p>The HFS & EXL joint data-led study takes the pulse of more than 200 finance and accounting leaders globally across several different industries to identify their biggest priorities, most significant challenges and organizational goals for the year ahead.</p>
White paper
Creating digital and data-led interactions
White paper
Creating digital and data-led interactions
<p>Today, customer experience (CX) is the new battleground for survival and differentiation. We live in an experience economy where customers value how they engage with brands above all else, both online, and offline.</p>
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White paper
<p>Today, customer experience (CX) is the new battleground for survival and differentiation. We live in an experience economy where customers value how they engage with brands above all else, both online, and offline.</p>
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