General insurance

Leapfrog into a brighter future

General insurers face increasing pressure to stay ahead of competition and attract and retain customers. EXL makes it easier to deliver better experiences and outcomes — for you and your customers.

We collaborate closely with our clients, applying deep domain and digital expertise to provide real-time analytic insights.

General insurance solutions

General insurance solutions


Allowing policyholders to self-complete their audit through an online, secure portal

Data-driven finance

Discover deeper actionable insights faster

EXL Digital Endorsement Portal

Cutting-edge extraction and automation across the endorsement process

EXL digital intake solution for insurance

Powered by EXL Xtrakto.AI™

EXL Digital Virtual Assist (DIVA)

AI-powered digital customer experience

EXL Exelia.AI™

Redefine your customer experience for measurable results

EXL Express Survey

The next generation of commercial surveys

EXL insurance wallet

Effectively manage risk through adequate insurance coverage

EXL Nerve Hub™

Next-gen digital command center to orchestrate human and digital workforces

EXL Paymentor℠

Create a unified and personalized debt collection journey for your debtors

EXL Smart Audit

AI-driven audit to improve business and customer outcomes

Insurance analytics

Using the power of digital to transform insurance

Insurance Analytics Leadership Exchange

Insurance analytics experience and thought collective

Insurance finance and accounting

Using the power of digital to transform insurance

Legal support solutions

Providing legal assistance to legal teams across the globe

MedConnection™ APS summarization

Increase underwriter productivity and reduce time spent in medical review


Streamlining the claims process

Premium audit

Guaranteed on-time service and quality to meet carriers’ premium audit needs

Real Time Insurance Verification

Pre-trained AI/ML models to extract data from Certificate of Insurance(COI) requests. Powered by EXL’s Xtrakto.AI™ and Certificial’s platform.


Industry leading claims recovery platform

Survey and risk control

Combining new data and technologies to quickly and accurately assess risk and validate coverage

Awards and analyst recognitions