Retail & consumer products

Retail & consumer products

Retail & consumer products

Enhance customer experience using data, analytics and AI

Retailers and consumer products companies have been forced to evolve faster than at any time in recent history. Supply chain issues ranging from network blind spots to out-of-balance inventories to compliance risks, all impact your ability to deliver. Meanwhile, the competition is ready to pounce, as fickle consumers continue to expect a seamless customer experience akin to the slickest online providers. For long-term growth and profitability, you need a next-level partner who understands the game and can help you enable a rapid, intelligent response leveraging data, analytics, and AI. You need EXL.

Who we serve

EXL's advanced analytics, generative AI and cloud capabilities help organizations drive actionable insights at speed.

Consumer Products

Consumer Products
Digital transformation for sustainable supply chain efficiency, product quality and safety, regulatory compliance, and stronger customer relationships.

Retail & consumer products solutions

Retail & consumer products solutions

Customer experience

Deliver excellent customer experience in a digital connected future

Data analytics

Drive smarter business decisions through data and advanced analytics

Data-driven finance

Discover deep actionable insights faster

Digital & AI solutions

Infuse AI and digital into your business to drive better outcomes

Client testimonials

Mike Racer
Fawad Shamshad

Why EXL retail and consumer products

EXL supports several global retail and consumer products clients with the domain expertise and data-led, digital solutions they need to lower costs, cut risk, satisfy consumers, and innovate at the speed of business. Combining a thorough knowledge of retail operations, finance and accounting best practices, advanced analytics, and contact center expertise, our retail and consumer products team can help you design, implement, and manage intelligent operations no matter where in the world you stake your claim.

Accelerate your long-term growth and profitability by responding faster to market trends and delivering a personalized, omnichannel, customer-centric experience. Elevate your value chain to new heights with EXL.

Featured insights
EXL has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing for the third year in a row. Gartner defines Leaders as companies that “execute well against their current vision and are well positioned for tomorrow”.
EXL helps executives reduce cost and drive growth by transforming finance and operations into a ‘digitally enabled - data driven’ function
The retail industry is constantly striving to attract and retain customers while keeping costs under control. However, in recent years, the industry has faced a significant challenge in balancing the cost vs customer experience (CX) conundrum.
EXL’s client, a leading retailer with multiple stores and ecommerce operation, needed to transform its customer service operations.
The traditional contact centre operating model relies on employing enough representatives to handle calls in an efficient manner. This traditional model no longer works. Even with there being 17 million contact centre representatives worldwide today according to a report from Gartner, organizations face staff shortages and labor costs amounting to 95% of their contact centre expenses.1 Contact centres also face pressure from changing customer expectations....