EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.
- Who to contact? Generate more highquality leads
- When to contact? Finding best time to contact to increase the percentage of conversions
- How to contact? Increase the percentage of conversion by leveraging the right touch points
- What to sell? Increase the percentage of conversion by offering customized product and services
Read an article on Increasing regulations amplify pressure on banks to revamp compliance framework by Kapil Lodha
Only a third of insurers report digital transformation success - an EXL article in Insurance Times.
Read an article on "Top Reasons Businesses Suffer Digital Failure" published at International Business Times written by Mohit Manchanda
UK & EUROPE Leadership
Jonathan Phillips is Senior Vice President and Geography Head for UK & Europe.
Having spent over 35 years in the Financial Services sector, Jonathan is an Insurance expert and his knowledge and experience spans across both retail and commercial lines in multiple markets around the globe. He has held C-suite roles at leading insurance organizations including Zurich, AIG and Chubb . During his career, Jonathan has focused on delivering optimization and transformation across the insurance value chain, competitive advantage, material gains for P&L, increase in NPS and customer satisfaction scores, whilst at the same time increasing employee engagement.
Jonathan holds a Bachelor of Arts degree in Human Movement from Trinity College, University of Leeds.
Kshitij Jain is Vice President and Head of UK and Europe Analytics and leads the analytics practice across UK/Europe.
Kshitij has more than 15 years of experience in professional services spanning analytics, banking and consulting. Kshitij has worked with EXL for over a decade where he has worked on a number of transformation and analytics related initiatives across banking, capital markets, insurance and retail industries. Prior to EXL, Kshitij has worked in the investment banking arm at Bank of America. He is a University of Cambridge Alum where he earned a Master’s in Business and has a Chemical Engineering degree from Indian Institute of Technology, Delhi.
Bhavna Newle Chopra
Bhavna Newle Chopra is Senior Vice President in Operations Management Department and leads several strategic initiatives. She has a sound understanding of operational parameters, such as client relationship, migrations, workforce planning & optimization and Six Sigma-based process improvement.
A certified Green Belt, Bhavna has held a variety of cross functional leadership positions at EXL, WNS and GE Capital International Services. She has a history of successfully leading large teams, delivering financial results and driving organizational efficiency by redesigning process and leveraging technology.
Mohit Manchanda is Vice President and Head of Insurance practice for UK & Europe which includes Operations Management, Digital Transformation, Analytics, Risk Management and Regulatory Compliance. In his role, Mohit is responsible for shaping the overall strategy and growth of Insurance business and owns the full P&L responsibility including sales, client relationship management, product development, partnership & alliances and acquisitions.
Mohit has 20+ years of experience in business management across multiple Industry verticals including Insurance, Banking & Capital Markets, Professional Services, Utilities, Travel, Retail, Hospitality and Manufacturing. Mohit has held multiple roles during his tenure at EXL including setting up the Consulting and Finance & Accounting practice across US, UK & Europe and APAC region. Prior to EXL, Mohit worked with two of the Big 4 accounting firms and is a Chartered Accountant by profession.
Fauzzia Culkin is Vice President of Marketing for UK & Europe and Australia/New Zealand. She has over 15 years experience in B2B Marketing spanning across insurance, banking and financial services, telecommunications and retail. Prior to EXL, Fauzzia has worked in a number of leadership roles both in the UK and across the EMEA region for organizations including Canon and EE Telecom. Fauzzia holds a Master of Science and Bachelors from University College, London.
Ian Wall is Senior Assistant Vice President and the HR Lead for UK and is based in London. Ian is a seasoned HR professional with over 20 years of rich Industry and HR experience, and was previously employed as the Divisional Director at CGI for almost 8 years, prior to which he has worked in a number of senior HR roles at Lloyds Bank. Ian has completed his BA honors in Economics from Portsmouth University and also holds a Post Graduate Diploma in Human Resource Management from Bournemouth University. He sees Diversity and Wellbeing as key aspects of employee value proposition. Ian is married with two children and enjoys travel, cycling and skiing.
Elena Sandrina Ionescu
Elena Sandrina Ionescu is EXL UK’s Facilities and Infrastructure Lead. In this role, Elena is responsible for managing our UK centres, operations delivery and functional capabilities.
Elena has joined EXL in 2018 and has since facilitated execution of various Digital Transformation Strategies within her function, ensured compliance within Health & Safety and Environmental initiatives, as well as supported internal and external stakeholders with regards to logistics and events management. Elena is an alumnus of University of Kent, Canterbury, UK.
Sunil Kumar is the Vice President of Europe geography and leading EXL’s Europe footprint to enhance the service delivery quotient. He is located in Sofia and manages all of Europe, including Cluj & Olomouc.
Sunil holds a Post Graduate Diploma in Business Management, is a registered COPC coordinator as well as a certified six sigma professional.
Sunil has diverse experience in Sales, Consulting, Migrations Project Management, Solution Designing & large Operations Management across geographies. He has worked with organizations, such as Blue Dart, GE & Genpact & American Express prior to EXL.
Manishi Saxena is Vice President in Human Resources Department and Global Head of HR for Travel Transport and Logistics Business. She also heads Global Corporate Communications and CSR, and is Head of HR for UK and Europe.
Manishi holds a MBA degree from University of Chicago and a Master’s Degree in Applied Psychology from University of Delhi.
Manishi is an accomplished HR professional with over 20 years of experience with organizations such as Barclays, GENPACT, Annik Technologies, Max Life and EXL Services. She brings in a unique combination of expertise in partnering with business to achieve business goals, designing and implementing effective people strategies and leading organization development interventions and transformation initiatives.
Rahul Arora is EXL’s Client Executive for a leading utilities provider in the UK. During his 10 years in this role, he spearheaded the Customer Transformation Programme.
Rahul is responsible for growth, strategy and client management. Collectively, he has over 15 years’ experience in managing large client operations and relationships, improving operational performance and sales and marketing for multiple clients in utilities, consulting, banking, financial services and the BPM industry. Rahul graduated from Institute of Hotel Management, Bhopal.