Orchestrating AI: Augmenting the Right Talent with the Right Technology - Perspectives from UK and Europe
Harvard Business Review Analytics Services and EXL surveyed over 500 professionals across multiple industries to learn how AI is being implemented, where companies are in their adoption of AI, and what outcomes they have been able to drive.
Careers

EXL works as a committed team, with one goal: to give our client the power to transform – to move from playing catch-up to outperforming. Our people are problem solvers and creative thinkers. Put your talents to use where opportunities are limitless and every day makes a difference.


 

  • Who to contact? Generate more highquality leads
  • When to contact? Finding best time to contact to increase the percentage of conversions
  • How to contact? Increase the percentage of conversion by leveraging the right touch points
  • What to sell? Increase the percentage of conversion by offering customized product and services

Resources

 

Read article on AI at Scale: Transforming Insurance Operations  at Insurance Post

Read article on AI at Scale: Transforming Insurance Operations at Insurance Post
AI at Scale: Transforming Insurance Operations with EXL’s Intelligent Framework

AI at Scale: Transforming Insurance Operations with EXL’s Intelligent Framework
Strategic Process Review for Credits and Collections

Strategic Process Review for Credits and Collections

 

Implementing Management Information Assistant (MIA) for a UK Energy Provider

Implementing Management Information Assistant (MIA) for a UK Energy Provider
F&A Transformation - Future of finance for Transportation & Logistics

F&A Transformation - Future of finance for Transportation & Logistics
Enterprise Automation Saves an Insurer Millions

Enterprise Automation Saves an Insurer Millions

 

Redefining diversity for growth and resilience in insurance

Redefining diversity for growth and resilience in insurance
EXL Transport & Logistics Services

EXL Transport & Logistics
Services
Impact of Covid-19 on Customer Behaviour

Impact of Covid-19 on Customer Behaviour

 

Man-Machine Learning

Man-Machine Learning
Solving Surge in Customer Enquiries for General Insurers during Critical Events

Solving Surge in Customer Enquiries for General Insurers during Critical Events
Resetting, Refreshing and Reimagining the Actuarial Function

Resetting, Refreshing and Reimagining the Actuarial Function

 

Business Intelligence: Unlocking the Power of Data to Generate Actionable Insights

Business Intelligence: Unlocking the Power of Data to Generate Actionable Insights
The Future of Insurance FP&A: Unleash the Potential

The Future of Insurance FP&A: Unleash the Potential
Redefining Diversity for Growth and Resilience in Insurance

Redefining Diversity for Growth and Resilience in Insurance

 

Transforming for the Post COVID-19 World

Transforming for the Post COVID-19 World
Motor Insurance: Acquiring and retaining the right customers in a post COVID-19 world

Motor Insurance: Acquiring and retaining the right customers in a post COVID-19 world
COVID-19 and BFS - EXL Point of View

COVID-19 and BFS - EXL Point of View

 

Strategic Review to Drive Reduction in Expense Ratio for Commercial Insurers

Strategic Review to Drive Reduction in Expense Ratio for Commercial Insurers
Back Office 2.0 for Utilities Back Office is the new front office

Back Office 2.0 for Utilities Back Office is the new front office
Post COVID Operating Models for Insurance

Post COVID Operating Models for Insurance

 

COVID-19 and challenges around UK banks ECL estimation under IFRS9

COVID-19 and challenges around UK banks ECL estimation under IFRS9
Responding to Covid 19 in Insurance Operations: Four Key Stages to Accelerate Recovery as the “Future of Work” is Redefined

Responding to Covid 19 in Insurance Operations: Four Key Stages to Accelerate Recovery as the “Future of Work” is Redefined

Introducing Jonathan Phillips, SVP and Head of UK & Europe
Watch

 


Operations Transformation for a leading Building Society in the UK
Watch

Zurich transforms its global finance and accounting operations play
Watch

Learn about Digital Intelligence
in UK and Europe
Watch

 


EXL Service UK & Europe at InsurTech 2020
Watch
Adaptive Framework to Manage Risk During COVID-19

Adaptive Framework to Manage Risk During COVID-19
EXL Submission Triage Solution

EXL Submission Triage Solution
Read More...

 

How Advanced Analytics can help Insurers build a COVID Resilient Business Model

How Advanced Analytics can help Insurers build a COVID Resilient Business Model
Read More...
Insurance CFOs - Navigating between Opportunities and Risks

Insurance CFOs - Navigating between Opportunities and Risks
Read More...
Post-Merger Integration for Insurers to Unlock Desired Value

Post-Merger Integration for Insurers to Unlock Desired Value
Read More...

 

Delivering Next Generation Claims Operating Model for General Insurers

Delivering Next Generation Claims Operating Model for General Insurers
Read More...
Modernising UK General Insurance Pricing

Modernising UK General Insurance Pricing
Read More...
How Insurers can Leverage Digital Labor to Enable Resilience

How Insurers can Leverage Digital Labor to Enable Resilience
Read More...

 

Optimise ROI (Return on Investment) from Digital Transformation

Optimise ROI (Return on Investment) from Digital Transformation
Read More...
Digital Contact Centre Operating Model for Sales & Service

Digital Contact Centre Operating Model for Sales & Service
Read More...
Future of finance, CFO finance transformation

Future of Finance - The New Role of CFO
Read More...

 

The Insurance Supply Chain

The Insurance Supply Chain
Debt Collection and Recovery Framework

Debt Collection and Recovery Framework
Sales and Support Services for Insurance Organizations in Philippines

Sales and Support Services for Insurance Organizations in Philippines

 

Operational Resilience Reimagined

Operational Resilience Reimagined
How Analytics can help Utilities Navigate COVID

How Analytics can help Utilities Navigate COVID
Operational Resilience in Utilities

Operational Resilience in Utilities

 

Utilities Journey from COVID-19 crisis to the Next Normal

Utilities Journey from COVID-19 crisis to the Next Normal
EXL Supports a Major Utility Provider with GDPR Compliance

EXL Supports a Major Utility Provider with GDPR Compliance
Customer Journey Transformation Program

Customer Journey Transformation Program

 

Optimizing a UK energy provider’s contact center operational window

Optimizing a UK energy provider’s contact center operational window
Enhancing the UK financial sector’s operational resilience

Enhancing the UK financial sector’s operational resilience
Brexit: What It Means for Data Privacy

Brexit: What It Means for Data Privacy
Read More...

 

Digital Blueprint - EXL UK Infographic

Digital BluePRINTTM
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Physical Records Retention and Destruction

Physical Records Retention and Destruction
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Global Privacy Risk Monitoring Framework

Global Privacy Risk Monitoring Framework
Read More...

 

DNA of CFO is Changing

Mohit Manchanda, Head of Consulting , share his thought at Finance Monthly on DNA Of CFO Is Changing
Read More...
Increasing Regulations Amplify Pressure on Banks to Revamp Compliance Framework

Read an article on Increasing regulations amplify pressure on banks to revamp compliance framework by Kapil Lodha
Read More...
Insurance Outcome Gap

Only a third of insurers report digital transformation success - an EXL article in Insurance Times.
Read More...

 

Top Reasons Businesses Suffer Digital Failure

Read an article on "Top Reasons Businesses Suffer Digital Failure" published at International Business Times written by Mohit Manchanda
Read More...
Improving Receivables Management for UK Utilities

Improving Receivables Management for UK Utilities
Data and insight command centre

Data and insight command
centre

 

Improving Customer Insights and Customer Experience

How data helped a UK utilities provider improve customer insights and customer experience
The Journey to GDPR  Compliance

The Journey to GDPR
Compliance
Align Data with GDPR Compliance

Align your data with GDPR Compliance

 

Billing system implementations for UK utilities industry

Billing system implementations for UK utilities industry
Strategic Considerations for Digital Transformation of UK Retail Banks

Strategic Considerations for Digital Transformation of UK Retail Banks
Talent & Technology to ease Regulatory Pressures off Utilities Companies

Read an article on How talent and technology can ease the regulatory & customer pressures off utility companies.
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Our Service and Support Operations in South Africa

Our Service and Support Operations in South Africa
How P&C Insurers can operationalise automation

Moving beyond the RPA pilot stage: how P&C insurers can operationalise automation
Enabling Insurance Businesses in London Market to Achieve Modernisation through Automation & Analytics

Enabling Insurance Businesses in London Market to Achieve Modernisation through Automation & Analytics
Read More...

 

Five levels of digital disruption in insurance

Five levels of digital disruption in insurance

 

UK & EUROPE Leadership
 

Jonathan Phillips

Senior Vice President and Geography Head for UK & Europe


Jonathan Phillips is Senior Vice President and Geography Head for UK & Europe.

Having spent over 35 years in the Financial Services sector, Jonathan is an Insurance expert and his knowledge and experience spans across both retail and commercial lines in multiple markets around the globe. He has held C-suite roles at leading insurance organizations including Zurich, AIG and Chubb . During his career, Jonathan has focused on delivering optimization and transformation across the insurance value chain, competitive advantage, material gains for P&L, increase in NPS and customer satisfaction scores, whilst at the same time increasing employee engagement.

Jonathan holds a Bachelor of Arts degree in Human Movement from Trinity College, University of Leeds.

Kshitij Jain

Head of Data & Analytics, UK & Europe


Kshitij Jain is Vice President and Head of UK and Europe Analytics and leads the analytics practice across UK/Europe.

Kshitij has more than 15 years of experience in professional services spanning analytics, banking and consulting. Kshitij has worked with EXL for over a decade where he has worked on a number of transformation and analytics related initiatives across banking, capital markets, insurance and retail industries. Prior to EXL, Kshitij has worked in the investment banking arm at Bank of America. He is a University of Cambridge Alum where he earned a Master’s in Business and has a Chemical Engineering degree from Indian Institute of Technology, Delhi.

Bhavna Newle Chopra

Senior Vice President


Bhavna Newle Chopra is Senior Vice President in Operations Management Department and leads several strategic initiatives. She has a sound understanding of operational parameters, such as client relationship, migrations, workforce planning & optimization and Six Sigma-based process improvement.

A certified Green Belt, Bhavna has held a variety of cross functional leadership positions at EXL, WNS and GE Capital International Services. She has a history of successfully leading large teams, delivering financial results and driving organizational efficiency by redesigning process and leveraging technology.

Mohit Manchanda

Head of Insurance, UK & Europe


Mohit Manchanda is Vice President and Head of Insurance practice for UK & Europe which includes Operations Management, Digital Transformation, Analytics, Risk Management and Regulatory Compliance. In his role, Mohit is responsible for shaping the overall strategy and growth of Insurance business and owns the full P&L responsibility including sales, client relationship management, product development, partnership & alliances and acquisitions.

Mohit has 20+ years of experience in business management across multiple Industry verticals including Insurance, Banking & Capital Markets, Professional Services, Utilities, Travel, Retail, Hospitality and Manufacturing. Mohit has held multiple roles during his tenure at EXL including setting up the Consulting and Finance & Accounting practice across US, UK & Europe and APAC region. Prior to EXL, Mohit worked with two of the Big 4 accounting firms and is a Chartered Accountant by profession.

Fauzzia Culkin

VP Marketing UK & Europe


Fauzzia Culkin is Vice President of Marketing for UK & Europe and Australia/New Zealand. She has over 15 years experience in B2B Marketing spanning across insurance, banking and financial services, telecommunications and retail. Prior to EXL, Fauzzia has worked in a number of leadership roles both in the UK and across the EMEA region for organizations including Canon and EE Telecom. Fauzzia holds a Master of Science and Bachelors from University College, London.

Ian Wall

Senior Assistant Vice President and the HR Lead


Ian Wall is Senior Assistant Vice President and the HR Lead for UK and is based in London. Ian is a seasoned HR professional with over 20 years of rich Industry and HR experience, and was previously employed as the Divisional Director at CGI for almost 8 years, prior to which he has worked in a number of senior HR roles at Lloyds Bank. Ian has completed his BA honors in Economics from Portsmouth University and also holds a Post Graduate Diploma in Human Resource Management from Bournemouth University. He sees Diversity and Wellbeing as key aspects of employee value proposition. Ian is married with two children and enjoys travel, cycling and skiing.

Elena Sandrina Ionescu

Facilities & Infastructure Lead


Elena Sandrina Ionescu is EXL UK’s Facilities and Infrastructure Lead. In this role, Elena is responsible for managing our UK centres, operations delivery and functional capabilities.

Elena has joined EXL in 2018 and has since facilitated execution of various Digital Transformation Strategies within her function, ensured compliance within Health & Safety and Environmental initiatives, as well as supported internal and external stakeholders with regards to logistics and events management. Elena is an alumnus of University of Kent, Canterbury, UK.

Sunil Kumar

Vice President


Sunil Kumar is the Vice President of Europe geography and leading EXL’s Europe footprint to enhance the service delivery quotient. He is located in Sofia and manages all of Europe, including Cluj & Olomouc.

Sunil holds a Post Graduate Diploma in Business Management, is a registered COPC coordinator as well as a certified six sigma professional.

Sunil has diverse experience in Sales, Consulting, Migrations Project Management, Solution Designing & large Operations Management across geographies. He has worked with organizations, such as Blue Dart, GE & Genpact & American Express prior to EXL.

Manishi Saxena

Vice President in Human Resources Department and Global Head


Manishi Saxena is Vice President in Human Resources Department and Global Head of HR for Travel Transport and Logistics Business. She also heads Global Corporate Communications and CSR, and is Head of HR for UK and Europe.

Manishi holds a MBA degree from University of Chicago and a Master’s Degree in Applied Psychology from University of Delhi.

Manishi is an accomplished HR professional with over 20 years of experience with organizations such as Barclays, GENPACT, Annik Technologies, Max Life and EXL Services. She brings in a unique combination of expertise in partnering with business to achieve business goals, designing and implementing effective people strategies and leading organization development interventions and transformation initiatives.

Rahul Arora

Head of Utilities,UK & Europe


Rahul Arora is EXL’s Client Executive for a leading utilities provider in the UK. During his 10 years in this role, he spearheaded the Customer Transformation Programme.

Rahul is responsible for growth, strategy and client management. Collectively, he has over 15 years’ experience in managing large client operations and relationships, improving operational performance and sales and marketing for multiple clients in utilities, consulting, banking, financial services and the BPM industry. Rahul graduated from Institute of Hotel Management, Bhopal.

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