New Consumer Duty

A lot has been published around what FCA’s new Consumer Duty rules, expectations and timelines are. We want to get straight to the point.

If you already meet FCA’s previously published PROD rules, product and pricing outcomes under the Duty are relatively less daunting. For the other two outcomes regarding customer communication and support, there’s an uphill battle for most firms.

With July 2023 deadline impending, we can not only help you meet your compliance obligations but also take you on a transformation journey with customer centricity at its core.

FCA

Contact us to know how we can help you achieve measurable business and customer outcomes.

Mohit Manchanda | Head of Insurance, UK & Europe | mohit.manchanda@exlservice.com

Prashant Chaturvedi | Head of Finance Transformation & F&A | prashant.chaturvedi@exlservice.com

Prakhar Agrawal | Practice Director, GRC Consulting | prakhar.agrawal@exlservice.com