What we do

EXL’s leading-edge analytics and data management solutions combine deep industry knowledge and technology expertise to consistently deliver positive business outcomes for our clients while managing regulatory requirements.

Customer & Marketing

  • Customer segmentation
  • Marketing modeling
  • Credit risk profiling
  • Econometric modeling
  • Building product proposition
  • Churn modeling
  • Contact center analytics
  • Demand forecasting and capacity planning
  • Exceptions management
  • Home move out/in analysis
  •  Accelerated debt management
  • Cost to serve analysis
  • NPS survey
Digital & Network

  • Data strategy for customer acquisition
  • Customer segmentation
  • Engagement analysis 
  • Dormant account analysis
  • Preventive asset maintenance
  • Load balancing and fault detection
  • Fraud analytics
  • Micro-generation and grid impact
Data Quality & MI Reporting

  • Governance and data asset creation, data quality and controls framework and data stewardship
  • Key metrics and data quality dashboard
  • Single customer view
  • Design and development of business metrics driven reporting and MI 
Smart Metering Analytics

  • Asset reconciliation
  • Stranded asset valuation
  • In-home information dashboard
  • Innovative pricing propositions
  • Demand response programs
Intelligence

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research. 

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Why EXL
Digital Transformation. Strengthened by domain expertise.

With many leading utilities as clients, we have a firm grasp on the industry and where it’s going.

With a best-in-class understanding of the customer journey and next-gen technology, EXL helps our clients leverage the proliferation of data to acquire new customers, deliver on their customer services promises, and secure customer loyalty.

We partner with you to improve your bottom line and your customer’s experience, an increasingly important metric in an industry facing increasing customer demands.

Winner
"Excellence in Business Process Outsourcing" by GSA UK Professional Awards
High performer
in “HfS Blueprint Report: Utility Operations 2017”
Embedding Analytics
category winner at AECUS Innovation Awards