What we do

EXL provides a full suite of digital solutions to help utilities engage, retain and attract new customers. 

Data Strategy & Management
Capture the right set of data at the beginning, and keep data consistent using the best tools, structures, processes, and enablers.
MI & Reporting

Real-time reporting of operational KPIs and auto-alert emails for variations above threshold levels helps minimize disruption.
Insights & RCA

Sophisticated tools let RCA teams perform deep-dive analysis to identify the cause of any breakdowns and quickly design solutions.
Modeling & Scoring
Generate models and scores for all predictive and prescriptive actions, including designs for next-best actions, chatbots, and recommendation engines. 

Digital intelligence is the foundation of everything we do, and inspires our ideas and research.

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Digital Transformation. Strengthened by domain expertise.

With many leading utilities as clients, we have a firm grasp on the industry and where it’s going.

With a best-in-class understanding of the customer journey and next-gen technology, EXL helps our clients leverage the proliferation of data to acquire new customers, deliver on their customer services promises, and secure customer loyalty.

We partner with you to improve your bottom line and your customer’s experience, an increasingly important metric in an industry facing increasing customer demands.

"Excellence in Business Process Outsourcing" by GSA UK Professional Awards
High Performer
in “HfS Blueprint Report: Utility Operations 2017”
embedding analytics
category winner at AECUS Innovation Awards

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