EXL collaborates with AWS to accelerate commercialization of generative AI solutions

Company unveils cloud-native AI workbench for developing and delivering generative AI solutions, 
including the use of Amazon Bedrock for large language models 
 

NEW YORK, Feb. 28, 2024 -- EXL [NASDAQ: EXLS], a leading data analytics and digital operations and solutions company, announced the roll-out of new generative AI solutions on Amazon Web Services (AWS). Developed using EXL’s AI workbench and built using Amazon Bedrock, the new solutions are designed to provide organizations with seamless access to deep, domain-specific datasets to enhance decision-making and optimize operational efficiencies across multiple industries. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models from leading AI companies via a single API, along with a broad set of capabilities organizations need to build generative AI applications that meet the highest standards for security, privacy, and responsible AI.

The versatility of EXL’s AI workbench allows organizations to explore various use cases and leverage generative AI technology to address their specific business challenges. EXL designed the platform's core to be modular and scalable, allowing for integration with the rapidly evolving technology ecosystem and leveraging leading generative AI models on Amazon Bedrock.

“We are thrilled to introduce our generative AI capabilities on AWS,” said Vivek Jetley, executive vice president and Global Head of Analytics at EXL. “We believe that the power of AI lies in its ability to harness large data sets to generate valuable insights and enhance decision-making. We are committed to delivering responsible and innovative AI solutions that empower businesses across industries to unlock new levels of efficiency, innovation, and success.”

EXL currently has more than 50 AI-based accelerators deployed in the market, in addition to core solutions designed to empower enterprises across insurance, healthcare, banking, media, and retail to scale their AI capabilities more rapidly. Specific solutions now available on AWS include: 

• a customer 360 solution that stitches together holistic customer journeys across external and internal data, and provides real-time intelligence for actionable insights;
• a proprietary image analytics solution to help insurers identify risk factors and evaluate property risk; and
• an intelligent document processing solution that extracts structured and unstructured data from client databases to drive decision support and workflow improvement.

EXL is also working on several additional solutions and accelerators that will be available on AWS. These include a complaint analytics capability that processes large amounts of unstructured data, providing valuable insights into customer sentiments and concerns; a document question answering application, which leverages generative AI to create and maintain a dynamic knowledge base, streamlining information retrieval and improving collaboration among teams; and a generative AI-powered code assistance solution to accelerate development timelines and enhances accuracy and efficiency in migrating and modernizing analytics platforms.

In addition, EXL recently achieved AWS Service Delivery Partner status for Amazon EMR, supporting big data processing for business intelligence and generative AI use cases.

More information about the partnership and EXL’s AI platform and generative AI solutions can be found here.

About EXL

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company that partners with clients to improve business outcomes and unlock growth. By bringing together deep domain expertise with robust data, powerful analytics, cloud, artificial intelligence and machine learning, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 50,000 strong, with more than 50 offices spanning six continents. For more information, visit www.exlservice.com.

Cautionary Statement Regarding Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL’s control. Forward-looking statements include information concerning EXL’s possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as “may,” “will,” “should,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL’s actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which include our ability to maintain and grow client demand, our ability to hire and retain sufficiently trained employees, and our ability to accurately estimate and/or manage costs, rising interest rates, rising inflation and recessionary economic trends, are discussed in more detail in EXL’s filings with the Securities and Exchange Commission, including EXL’s Annual Report on Form 10-K. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect EXL. EXL has no obligation to update any forward-looking statements after the date hereof, except as required by federal securities laws. 

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