Where we operate
Telecom and broadband
Helping residential and mobile providers improve service reliability and keep customers happy in a crowded market.
Enterprise connectivity providers
Support delivering secure, high-speed solutions tailored for modern businesses.
Deployed an unsupervised AI solution for a telecom company to detect unauthorized third-party bill negotiators, monitoring 300K+ annual interactions and preventing $4M+ in revenue leakage.
Implemented three-stage advanced modelling for a global telecommunications provider across 20M customers, driving self-service adoption and reducing IVR call volume by 10–15%, lowering cost-to-serve.
Applied data driven market segmentation for a telecom operator using 25+ variables, delivering 2% demand uplift, $500K quarterly media savings, and a 5-bps churn reduction.
Optimized IVR flows and call routing for a leading US telecom carrier, improving call quality by 15% and increasing sales close rates by 200 bps.
"Retain customers and reduce churn in a highly competitive market."
"Ensure reliable, high-performing network operations."
"Protect profitability by minimizing leakage and fraud."
Challenges we solve for Telecommunications
"Accelerate transformation through data modernization."
"Drive efficiency with AI-powered automation."
"Meet rising expectations with personalized experiences."
AI-powered telecom solutions that deliver results
Comprehensive customer profile
Create a unified customer data foundation to power sales, marketing, analytics, and service.
Product analytics and competitive intelligence
Use competitive insights to optimize pricing, bundles, products, and portfolio strategies
Network fraud and anomaly detection
Detect and prevent fraud in real time to protect network integrity and customer data.
Customer retention
Reduce churn with AI-powered retention insights and personalized offers.
Advanced analytics and AI
Automate complex workflows with generative and agentic AI solutions.
Network optimization
Optimize infrastructure to reduce outages and ensure peak performance.
Data for AI
Build a trusted data foundation that is secure, compliant, and accessible.
Payment and recovery
Optimize collections with personalized engagement, AI-powered decisions, and compliant workflows.On small screens, swipe horizontally or use the left and right arrow keys to browse solutions.
Recognized by leading analysts
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Teaming with <br><span class="wm-orange-text">top partners</span>
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Frequently asked 
questions
Still have questions?
Discover how EXL helps telecom providers improve growth and retention with AI.
Talk to an Expert
Customer loyalty increasingly depends on delivering seamless, personalized experiences. AI helps telecommunications providers identify customers at risk of churn by analysing behavioural, usage, service, and engagement data. These insights enable providers to take proactive action through personalized offers, targeted interventions, and improved customer experiences, helping increase retention and customer lifetime value
EXL helps telecommunications providers solve complex business challenges across customer growth and retention, network performance, fraud prevention, revenue assurance, data modernization, and AI transformation. By combining industry expertise with advanced analytics, AI, automation, and domain-specific solutions, EXL helps telecom organizations optimize operations, improve customer experiences, protect revenue, and accelerate digital transformation.
Network optimization helps telecommunications providers improve service quality, network reliability, and operational efficiency. Using advanced analytics and AI, providers can monitor network performance in real time, detect anomalies, anticipate capacity needs, and proactively address issues before they impact customers. This results in improved network uptime, reduced service disruptions, and a more consistent customer experience.
Revenue leakage prevention helps telecom providers identify and address revenue losses caused by billing errors, fraud, process inefficiencies, and unauthorised activity. Advanced analytics and AI can uncover hidden patterns and anomalies that indicate potential leakage, enabling providers to strengthen controls, improve revenue assurance.
Data modernization enables telecommunications providers to unify fragmented data sources and create a scalable foundation for analytics, AI, and decision-making. By improving data accessibility, quality, and governance, organizations can generate faster insights, reduce reliance on legacy systems, and accelerate innovation. A modern data ecosystem also supports greater operational agility and future-ready digital transformation initiatives.
EXL helps telecommunications providers gain a comprehensive view of customers across channels, products, interactions, and service touchpoints through Customer 360 and advanced customer analytics capabilities. These insights help identify customer needs, personalize engagements, improve issue resolution, and proactively address churn risks. The result is more meaningful customer interactions, higher satisfaction, stronger loyalty, and improved customer lifetime value
EXL supports telecom digital transformation by helping providers modernize data environments, optimize business processes, and scale the adoption of AI and automation. From customer intelligence and network operations to advanced analytics and AI-powered solutions, EXL enables telecom organizations to improve efficiency, unlock new growth opportunities, and build data-driven capabilities that support long-term business success.
AI helps telecommunications providers automate routine processes, improve decision-making, and identify operational issues before they escalate. Common applications include network optimization, fraud detection, customer operations, predictive analytics, and workflow automation. By reducing manual effort and providing real-time insights, AI enables telecom providers to operate more efficiently, respond faster to changing conditions, and deliver more reliable services at scale.
Still have questions?
Discover how EXL helps telecom providers improve growth and retention with AI.
Talk to an Expert
Let's <span class='o_highlight'>solve it together</span>
Transform vision into market-leading results with data, context, AI and automation.
Let's solve it together