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Comprehensive retail banking
solutions

Driving digital transformation in banking

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Empowering retail banking with expert digital solutions

 

EXL partners with leading retail banks to deliver tailored digital banking solutions and comprehensive, end-to-end consulting services designed to drive growth, agility, and operational excellence. With deep industry expertise and advanced digital tools, we empower financial institutions to navigate unique challenges, enhance customer engagement, and streamline operations.

Our advanced AI banking solutions enable banks to optimize processes, ensure compliance, and stay ahead in a rapidly evolving financial landscape.

A trusted partner for industry leaders

Retail banking is undergoing a profound transformation, driven by evolving customer expectations, regulatory changes, and the rapid adoption of digital technologies. EXL helps banks address these challenges with innovative solutions that deliver measurable outcomes.

68% of customer

are willing to switch banks for better digital experiences, emphasizing the importance of seamless and personalized interactions.

10% of financial institutions

frequently harness data to drive marketing and customer engagement, highlighting a significant opportunity for improvement.

70% of banking executives

cite compliance costs as a major challenge, underscoring the need for robust frameworks and tools.

30% reduction in operational costs

can be achieved through the use of automation and AI, significantly boosting productivity.

What we do

Advanced analytics and modeling
Advanced analytics and modeling

Leverage predictive models and customer insights to drive smarter risk decisions, improve pricing, and boost profitability.

Modernize digital banking operations
Modernize digital banking operations

Streamline operations with automation and digital-first tools—reducing manual work, costs, and errors across your banking processes.

Frictionless digital onboarding
Frictionless digital onboarding

Accelerate customer acquisition with secure, paperless onboarding and digital KYC, while offering personalized digital experiences that earn trust and loyalty.

Data modernization
Data modernization

Reviews applicant data, automates risk scoring, and pulls data from third-party sources to reduce bias and boost accuracy.

Advanced ai banking solutions
Advanced ai banking solutions

Leverage EXL’s advanced AI banking solutions to optimize decision-making, predict trends, and manage risks. Unlock actionable insights from banking data to stay ahead in a competitive landscape.

Who we serve

Delivering tailored solutions for every segment of retail banking

Consumer banking

Consumer banking

<p>Empowering retail banks to deliver seamless, personalized experiences for individual customers. From digital onboarding to AI-driven insights, we help you build trust, loyalty, and long-term relationships.</p>
Small business banking

Small business banking

<p>Supporting small businesses with tailored banking solutions that drive growth and simplify financial management. Our digital tools and analytics enable banks to meet the unique needs of small business owners.</p>
Lending and mortgage

Lending and mortgage

<p>Transforming the lending and mortgage experience with end-to-end digital solutions. From origination to servicing, we streamline processes, reduce costs, and enhance customer satisfaction.</p>

Banking services & solution

Solutions tailored to retail banking

Digital banking solutions

Digital banking solutions

<p>Transform your banking operations with cutting-edge digital tools that enhance efficiency, reduce costs, and improve customer experiences.</p>
Banking analytics

Banking analytics

<p>EXL’s banking analytics services empower financial institutions to drive smarter, data-driven decisions. Adapt quickly to market changes, grow revenue, and manage risk with advanced analytics while maintaining compliance.</p>
Digital collections

Digital collections

<p>Streamline collections processes with AI-driven insights and automation to improve recovery rates and customer satisfaction.</p>
Fraud detection and prevention

Fraud detection and prevention

<p>Leverage AI-powered insights and real-time monitoring to proactively identify and prevent banking fraud.</p>
Transaction intelligence

Transaction intelligence

<p>Harness transaction data to gain a 360-degree view of customer assets and liabilities, driving better outcomes across the customer lifecycle.</p>
Learn more
Risk and regulatory compliance support

Risk and regulatory compliance support

<p>Navigate complex banking regulations with confidence by utilizing our digital tools and expert guidance. We help you integrate compliance-driven solutions to minimize operational risk and maintain regulatory standards.</p>
Operations

Operations

<p>End-to-end mortgage operations services that optimize efficiency and customer experience across the loan lifecycle with digital solutions for origination, servicing, default management, and title settlement.</p>

Impactful results for retail banks

40–60% reduction in operational costs
Achieved through collections optimization with EXL PayMentor.
35–45% reduction in servicing costs
Enabled by digital-first solutions like EXL EXELIA.AI and conversational IVR.
75% reduction in manual efforts
Delivered through AI-driven compliance and fraud detection tools.
70%+ real-time decisions
Streamlined onboarding processes with EXL EXELIA.AI, improving customer experience and reducing fraud exposure.

Frequently asked questions

Why should I choose EXL for digital banking solutions?
<p>EXL is a trusted partner, offering innovative, AI-driven digital solutions tailored to banks. Our industry expertise helps optimize processes, improve compliance, and transform customer experiences.</p>
How does EXL help improve operational efficiency for banks?
<p>EXL streamlines your operations with automation and data-driven strategies. Our digital banking solutions reduce costs and improve accuracy for a more productive workflow.</p>
What customer benefits can EXL’s digital banking solutions offer?
<p>EXL’s digital tools enable banks to deliver seamless, personalized customer experiences. Advanced analytics and AI drive deeper customer engagement and loyalty.</p>
How does EXL support banks in meeting regulatory requirements?
<p>EXL offers advanced regulatory and risk management solutions that help banks stay compliant. Our technology adapts to evolving regulations and simplifies compliance.</p>
What are the key benefits of partnering with EXL for banking digital transformation?
<p>Partnering with EXL brings increased efficiency, higher profitability, stronger customer retention, and robust regulatory support. We provide the tools and expertise to help your bank succeed.</p>
What is the future of AI in banking?
<p>AI will revolutionize banking by enabling hyper-personalized customer experiences, enhancing risk management, automating processes, and driving smarter, data-driven decisions.</p>
How is AI being used in banks?
<p>Banks use AI for fraud detection, credit risk assessment, customer insights, process automation, and personalized marketing to improve efficiency and customer satisfaction.</p>
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Lead your organization into the future

With EXL’s recognized bank consulting services and state-of-the-art 
AI banking solutions, whatever your banking challenges, our 
comprehensive digital solutions help redefine operational excellence 
and customer value.

Get in touch today

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