EXL named a Leader in ISG Provider Lens™ Insurance Services Report

Thursday, January 18, 2024

LONDON, Jan. 18, 2024 - EXL [NASDAQ: EXLS], a leading data analytics and digital operations and solutions company, announced that it has been named a Leader in Property and Casualty Insurance BPO Services and a Contender in the UK Life and Insurance BPO Services and Insurance ITO Services categories in the Information Services Group (ISG) Provider Lens™ Insurance Services 2023 Report on European insurers.

Published by ISG, the leading global technology research and advisory firm, the report cites EXL’s deep insurance domain expertise, cloud-first technology, and claims processing solutions as core strengths that drove the firm’s success in the European insurance market across 2023.

This is the second consecutive year that EXL has been recognised as both a Leader for Property and Casualty Insurance BPO Services, and a Contender for the UK Life and Insurance BPO Services and Insurance ITO Services. 

The ISG Provider Lens™ Insurance Services Report compares the strengths and differentiators of digital partners across the European insurance sector in order to help insurance organisations identify industry-leading digital partners. This purpose delivers on ISG’s belief that building successful and competitive digital insurance services require a focus on customer value and macro resiliency in keeping with the changing regulatory landscape.

Mohit Manchanda, Senior Vice President and Head of Insurance UK & Europe at EXL said: “We are delighted to be recognised for the second consecutive year as a Leader in ISG’s Provider Lens™ for Insurance Services. As the insurance sector continues to experience unprecedented levels of disruption, this recognition reaffirms EXL’s excellence in the industry, even amid a tumultuous industry landscape. We stand ready to help our clients face new challenges and reach new heights in the year ahead.” 

“EXL continues to separate itself with cutting edge solutions and a deep understanding of each client’s individual goals and challenges,” said Ashish Jhajharia, lead analyst and co-author of the ISG Provider Lens™ Insurance Services 2023 report. “As EXL continues to hone its AI-leveraged forecasting and data-informed decision making, they will be well-positioned to help their customers navigate whatever comes in 2024.”

To read more about the report and to see how EXL compares to its competition, click here. For more information about EXL’s solutions for the insurance industry, click here.

About EXL

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company that partners with clients to improve business outcomes and unlock growth. By bringing together deep domain expertise with robust data, powerful analytics, cloud, artificial intelligence (“AI”) and machine learning (“ML”), we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 50,000 strong, with more than 50 offices spanning six continents. For more information, visit www.exlservice.com.

Cautionary Statement Regarding Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL’s control. Forward-looking statements include information concerning EXL’s possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as “may,” “will,” “should,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL’s actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which include our ability to maintain and grow client demand, our ability to hire and retain sufficiently trained employees, and our ability to accurately estimate and/or manage costs, rising interest rates, rising inflation and recessionary economic trends, are discussed in more detail in EXL’s filings with the Securities and Exchange Commission, including EXL’s Annual Report on Form 10-K. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect EXL. EXL has no obligation to update any forward-looking statements after the date hereof, except as required by federal securities laws. 

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