EXL Placed in “Winner’s Circle” in “HfS Blueprint Report: Utilities BPO 2015”Thursday, February 4, 2016
NEW YORK, Feb. 04, 2016 (GLOBE NEWSWIRE) – EXL (NASDAQ:EXLS), a leading Operations Management and Analytics company, today announced its inclusion in the ‘Winner’s Circle’ of the “HfS Blueprint Report: Utilities BPO 2015,” authored by Reetika Joshi.
The HfS 2015 Blueprint ranks utilities service providers based on traditional business process outsourcing services, As-a-Service platforms, commercial models, and the use of robotic process automation and analytics in service delivery. Companies were rated on the innovation and execution of their services.
“Our Blueprint research shows that utilities face a harsh reality in dealing with a burning platform for change today,” writes Joshi, who also notes that EXL is “a partner willing to invest and evolve with clients towards Smart operations” and “playing a greater role in core utilities operations such as field force management and support using predictive modeling and forecasting to optimize labor effort.”
“Our placement in the Winner’s Circle in the HfS 2015 Utilities BPO Blueprint highlights our ability to partner with clients to solve business problems,” said Pavan Bagai, President and Chief Operating Officer, EXL. “We are committed to supporting utilities companies as they innovate their business models, improve the customer-centricity of their operations, and better leverage data in their decision making.”
EXL’s utilities solutions enhance operating models, improve customer experience, reduce costs, shorten turnaround time and simplify compliance. EXL manages utilities operations across the customer life cycle, from acquisition and home moves to billing, meter exchanges, annual service visits, debt recoveries and withdrawals. EXL has also supported multiple SAP implementations by designing, testing, piloting and stabilizing new platforms. EXL Analytics helps drive improved business outcomes for utilities companies by generating data-driven insights across all parts of the business. Its teams deliver predictive and prescriptive analytics in the areas of data management, marketing and customer lifecycle management, pricing, operational effectiveness, digital engagement, smart meter implementation, data visualization and regulatory reporting.
EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, analytics and technology platforms to organizations in insurance, healthcare, banking and financial services, utilities, travel, and transportation and logistics, among others. We work as a strategic partner to help our clients streamline business operations, improve corporate finance, manage compliance, create new channels for growth and better adapt to change. Headquartered in New York and in business since 1999, EXL has approximately 23,500 professionals in locations throughout the U.S., Europe, Asia, Latin America and South Africa. For more information, visit www.exlservice.com.