EXL partnership
EXL + Genesys
EXL and Genesys enable organizations to deliver real-time, hyper-personalized customer experiences. EXL provides the data, AI, and analytics to fuel Genesys’ experience orchestration engine, creating a 360° customer view across all touchpoints. This ensures businesses reach the right customer at the right time with the right messaging — driving higher engagement, satisfaction, and loyalty.
EXL is a Premium Genesys AppFoundry Partner
EXL has multiple AI-driven solutions on the Genesys AppFoundry, enhancing the platform’s ability to deliver intelligent, personalized customer experiences. By integrating advanced data, analytics, and decision intelligence, EXL’s solutions complement Genesys’ orchestration capabilities, enabling real-time insights and more effective customer engagement to drive measurable CX outcomes.
Smarter Journeys. Better Outcomes.
As a global Genesys partner for consulting, implementation, and delivery, EXL combines data,
AI, and analytics to deliver deeply personalized customer experiences. Together, EXL and Genesys
orchestrate engagement that adapts in real time—across every channel and touchpoint.
Partnership benefits
Accelerate your customer experience transformation
What we do together
Seamless Migrations
<p>EXL supports Genesys migrations by moving core IT systems, workloads, and databases to the cloud—delivering secure, scalable infrastructure that boosts agility and reduces cost.</p>
Scalable Data Management
<p>We organize enterprise data across cloud-based infrastructure with an emphasis on data governance, analytics, and migration strategies to drive insight-led decisions.</p>
Customer Understanding Through AI
<p>By combining advanced analytics with AI, we help businesses deeply understand customer behavior, preferences, and intent across channels.</p>
Data-Driven Experience Transformation
<p>We turn complex customer data into real-time, actionable recommendations that personalize and elevate every interaction.</p>
Our value <br>to you
Architect services
Expert guidance to build future-proof applications and infrastructure
Center of excellence establishment
Grow enterprise-wide centers of excellence with industry-leading practices and knowledge
Implementation
End-to-end deployment of tailored Genesys solutions, aligned with your unique business needs
Digital labs
An innovation hub for building in-house AI solutions and capabilities
Managed services
Upkeep, optimizations, and upgrades for existing systems and apps, ensuring peak Genesys performance
